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How Does Mattress Delivery Work?

Mattress Resources
Read Time: 8 minutes

  • Mattress delivery typically involves steps such as order placement, processing, scheduling, delivery day procedures, and inspection upon arrival to ensure a smooth customer experience.
  • White-glove delivery services offered by some retailers include not only delivering the mattress but also setting it up in the desired room and removing packaging materials, providing a hassle-free experience for customers.
  • Before purchasing a mattress, it’s important to familiarize yourself with the retailer’s return and exchange policies, especially if there’s a trial period, restocking fees, or specific guidelines for returns due to the nature of mattresses.

When purchasing a new mattress, one of the key considerations is how it will be delivered to your home. Mattress delivery is an important aspect of the buying experience, and understanding how it works can ensure a smooth and hassle-free process. In this article, we will explore the step-by-step process of mattress delivery, from preparing for the delivery to scheduling and tracking it. We will also discuss different delivery options, considerations, common questions, and tips for a seamless experience. So, let’s dive in and discover how mattress delivery works!

The importance of a good mattress delivery experience

A good mattress delivery experience can significantly impact your overall satisfaction with your purchase. Imagine spending hours researching and selecting the perfect mattress, only to have it arrive damaged or late. Not only would this be incredibly frustrating, but it could also negatively impact your sleep and well-being.

How does mattress delivery work?

Mattress delivery typically involves several steps to ensure that your new mattress arrives safely and promptly. Here’s a breakdown of the process:

  1. Order placement: Once you have chosen your desired mattress, you will need to place an order with the retailer or manufacturer. This can usually be done online or over the phone.
  2. Processing and preparation: After placing your order, the retailer or manufacturer will process it and prepare your mattress for delivery. This may involve inspecting the mattress for defects, packaging it securely, and scheduling delivery.
  3. Delivery schedule: Once your mattress is ready for delivery, you will be contacted to schedule a delivery date and time that works for you. Some retailers offer flexible delivery options, including evening or weekend deliveries.
  4. Delivery day: A delivery team will arrive at your residence with your new mattress on the designated delivery day. They will carefully handle the mattress and bring it inside your bedroom. If you have opted for white-glove delivery, the team may also set up the mattress and remove any packaging materials.
  5. Inspection and acceptance: It’s important to inspect your mattress thoroughly upon delivery. Check for any signs of defects. If you notice any issues, be sure to document them and contact the retailer or manufacturer immediately.

The Process of Mattress Delivery

The process of mattress delivery typically involves several steps to ensure that your new mattress arrives safely and promptly. First and foremost, once you have made your mattress purchase, the retailer will arrange the delivery for you. They will coordinate with a delivery service or their own delivery team to transport the mattress from the warehouse to your home.

Next, the delivery team will arrive at your doorstep on the scheduled delivery day. They will carefully unload the mattress from the delivery vehicle and bring it into your home. They will carefully navigate these obstacles if you live in an apartment building or have stairs. Once inside, they will place the mattress in the desired room, following your instructions.

After the mattress has been placed, the delivery team will remove any packaging materials and, if requested, dispose of the old mattress. They will ensure the room is left clean and tidy, enabling you to enjoy your new mattress immediately. This comprehensive process ensures a hassle-free experience for customers.

Preparing for Mattress Delivery

To ensure a smooth mattress delivery, you can make a few preparations beforehand. First and foremost, measure the dimensions of your room and the pathway to the room where the mattress will be placed. This will help you determine if the mattress will fit through doorways, hallways, and staircases without any issues. If you have any accessibility concerns, discussing them with the retailer before delivery is best.

Clearing the pathway to the designated room is also crucial. Remove any furniture, decorations, or obstacles that may hinder the delivery team from maneuvering the mattress into the room. This will save time and effort and reduce the risk of accidental damage during delivery.

Scheduling and Tracking Mattress Delivery

Once you purchase your mattress, the retailer will provide you with options to schedule the delivery. You can select a specific date and time slot that suits your availability. Some retailers also offer expedited delivery for those who need their mattresses sooner. It’s important to communicate your preferences clearly to the retailer to ensure a convenient delivery experience.

In addition to scheduling, many retailers now provide tracking services for mattress delivery. This enables you to stay updated on the status of your delivery and anticipate its arrival. You can track the delivery online or via a mobile app, receiving real-time updates on the location of your mattress. This feature gives you peace of mind and allows you to plan your day accordingly.

Delivery Options and Considerations

When it comes to mattress delivery, there are various options and considerations to keep in mind. Firstly, most retailers offer free standard delivery within a specific radius of their store or warehouse. This is a cost-effective option for those who live within the designated area. However, if you live outside the free delivery zone, additional charges may apply.

Another consideration is the type of delivery service offered. Some retailers provide a white glove delivery service, where the delivery team delivers the mattress and sets it up in your desired room. They will unpack the mattress, assemble any accompanying accessories, and even remove the packaging materials. This premium service ensures a hassle-free experience, especially for those who prefer not to handle the setup themselves.

See Also: Economy vs Premium Mattresses

Common Questions about Mattress Delivery

As with any delivery service, common questions and concerns often arise. Here are some of the most frequently asked questions about mattress delivery:

  1. Will the delivery team set up the mattress? Many mattress retailers offer white-glove delivery services, which include setting up the mattress and removing any packaging materials. However, it’s important to check with the retailer beforehand to confirm what services are included.
  2. What if my mattress arrives damaged? If your mattress arrives damaged, it’s important to contact the retailer or manufacturer immediately. They will typically provide instructions on how to proceed, which may involve sending photos of the damage and arranging for a replacement or refund.
  3. Can I track my mattress delivery? Certain retailers provide tracking services that enable you to monitor the progress of your mattress delivery. This can provide peace of mind and help you plan accordingly.
  4. What if I need to reschedule my delivery? If you need to reschedule your delivery, contact the retailer or delivery company as soon as possible. They will work with you to find an alternative date and time that suits your needs.
  5. Do I need to be present for the delivery? In most cases, it is recommended to be present for the mattress delivery. This allows you to inspect the mattress and address any concerns or issues immediately.

Tips for a Smooth Mattress Delivery Experience

To ensure a smooth mattress delivery experience, consider the following tips:

  • Measure the dimensions of your room and pathway beforehand to ensure the mattress will fit.
  • Clear the pathway to the designated room, removing any obstacles or furniture.
  • Communicate your delivery preferences clearly to the retailer.
  • Be present during the delivery to inspect the mattress and ensure it is placed correctly.
  • Take advantage of tracking services to stay informed about the delivery progress.
  • Consider opting for white glove delivery for a hassle-free setup experience.

Return and Exchange Policies for Mattress Delivery

Before making a mattress purchase, it’s important to familiarize yourself with the retailer’s return and exchange policies. Due to the nature of mattresses, many retailers have specific guidelines in place. Some offer a trial period, allowing you to test the mattress for several nights and return or exchange it if you’re unsatisfied. Others may charge a restocking fee or have stricter return policies. It’s crucial to read and understand these policies to avoid any surprises or complications in the future.

Eco-friendly Mattress Delivery Options

As sustainability becomes increasingly important, many consumers are seeking eco-friendly delivery options. Some mattress retailers now offer environmentally conscious delivery services. This may include using electric or hybrid delivery vehicles, optimizing delivery routes to reduce emissions, or partnering with third-party organizations to offset carbon emissions. If eco-friendliness is a priority for you, inquire about these options when purchasing your mattress.

Benefits of professional mattress delivery services

Using a professional mattress delivery service offers several benefits, including:

  1. Convenience: Professional delivery services handle all the logistics, saving you time and effort. They manage the delivery schedule and handle the heavy lifting, allowing you to concentrate on enjoying your new mattress.
  2. Expertise: Delivery teams are trained in handling mattresses and navigating through homes without causing damage. They have the necessary equipment and experience to ensure a safe and efficient delivery.
  3. Insurance and protection: Professional delivery services frequently come with insurance coverage, safeguarding you against any potential damage or loss that might occur during the delivery process. This provides peace of mind and financial security.
  4. White-glove services: Many professional delivery services offer white-glove delivery, which includes not only delivering the mattress but also setting it up and removing any packaging materials. This eliminates the hassle of assembly and disposal.
  5. Customer support: If you have any questions or concerns about your mattress delivery, professional services typically provide dedicated customer support teams to help you. They will address any issues promptly and ensure your satisfaction.

What to expect after your mattress is delivered

Once your mattress is delivered, it’s essential to take a few extra steps to guarantee your satisfaction:

  1. Allow for expansion: If your mattress is compressed for shipping, it may take some time to expand fully. Follow the manufacturer’s instructions on allowing the mattress to regain its shape before using it.
  2. Give it time: It may take a few nights for your body to adjust to the new mattress. Give yourself some time to get used to the feel and support of the mattress before making a final judgment.
  3. Check the warranty: Review the warranty information that came with your mattress. Familiarize yourself with the terms and conditions and any specific care instructions.
  4. Contact customer support if needed: If you encounter any issues with your mattress after delivery, don’t hesitate to contact the retailer or manufacturer’s customer support. They will guide you through the next steps and provide assistance as needed.

How do you handle any issues or concerns with mattress delivery

Despite the best efforts of retailers and delivery services, issues or concerns may still arise during the mattress delivery process. Here’s how to handle them:

  1. Document any issues: If you notice any damage or defects with your mattress upon delivery, be sure to document them with photos or written descriptions. This will provide evidence of the issue and support your claim.
  2. Contact the retailer or manufacturer: Contact the retailer or manufacturer as soon as possible to report the issue. They will guide you through the next steps, which may involve arranging for a replacement or refund.
  3. Follow the instructions: Follow any instructions given by the retailer or manufacturer regarding the return or replacement process. This may involve providing additional documentation or returning the mattress in its original packaging.
  4. Stay in communication: Keep lines of communication open with the retailer or manufacturer throughout the resolution process. This will ensure that your concerns are promptly addressed and resolved to your satisfaction.


How do online mattress companies deliver their products?

Online mattress companies typically offer doorstep delivery, where the mattress is shipped directly to your home in a compact box. This eliminates the need for visiting a brick-and-mortar store and allows for convenient delivery to your front door.

What is the process of receiving a mattress delivered to your home?

When you order a mattress online, it is usually compressed and rolled up to fit in a manageable box. Once delivered, simply bring the box inside and carefully unpack it. The mattress will then expand to its full size, ready to be placed on your bed frame or foundation.

Are there any shipping fees associated with mattress delivery?

Many online mattress companies offer free shipping as part of their service. This means you can enjoy the convenience of doorstep delivery without any additional costs. However, it’s always a good idea to check the company’s shipping policy for any specific details.

What types of mattresses can be delivered to my doorstep?

Whether you prefer memory foam, hybrid, or innerspring mattresses, online mattress companies often provide a wide range of options to suit your preferences. From high-quality memory foam mattresses to traditional innerspring designs, there’s something for everyone’s comfort needs.

Do I need to purchase a box spring separately for my new mattress?

In most cases, you won’t need a box spring for your new mattress, especially if it’s designed to work with a platform bed or adjustable base. However, if you prefer the added height and support of a box spring, you can purchase one separately or explore mattress sets that include both.


Understanding how mattress delivery works is crucial for a seamless buying experience. From preparing your home for delivery to scheduling and tracking the shipment, knowing the process and considering your options ensures that your new mattress is delivered safely and promptly. By following the tips provided and familiarizing yourself with return policies, you can navigate the delivery process with ease. Whether you opt for standard delivery or a white glove service, the goal is to enjoy your new mattress and have a restful night’s sleep. So, make your purchase confidently and await your new mattress with excitement!

Harrison Wall is Sleep Junkie’s business strategist and sleep analyst. He also authors posts on bedding and mattress accessories. Harrison regularly coordinates with new mattress companies and tests their products to determine what really helps you get better rest and have brighter mornings.

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