What Is the Purple Mattress Return Experience Like?

Understanding the Purple Mattress 100-Night Trial Period

When you buy a Purple mattress, you’re entitled to a 100-night trial period. This trial allows you to test the mattress in the comfort of your own home to see if it’s a good fit for your sleep needs. Purple understands that adjusting to a new mattress can take some time, so they offer this extended trial period to ensure you have ample time to make an informed decision.

However, there’s a key point to note: Purple requires that you sleep on the mattress for at least 21 nights before initiating a return. This is often referred to as the “break-in” period. Why is this necessary? Well, just like breaking in a new pair of shoes, your body needs time to adjust to the unique features of the Purple mattress. Purple mattresses are made from a hyper-elastic polymer material, which may feel different from traditional memory foam or innerspring mattresses. The 3-week trial helps your body adapt to the new mattress and ensures you’re giving it a fair chance.

Initiating a Return: When and How to Start the Process

If you’ve given the Purple mattress a solid try but still feel like it’s not the right fit, you can initiate a return anytime between day 21 and day 100. Starting the return process is straightforward, but it’s essential to ensure you meet the return conditions:

• Condition of the Mattress: Your Purple mattress must be clean and free of damage to be eligible for a return. Purple requests that customers use a mattress protector during the trial period to prevent spills, stains, or other damage. Mattresses that are soiled or damaged may not qualify for a return, so it’s best to take good care of the mattress during the trial period.
• Contacting Purple: To start your return, all you need to do is contact Purple customer service. You can reach out via phone or email, and a customer service representative will guide you through the next steps. Purple’s customer service is known for being friendly and responsive, so don’t hesitate to ask any questions you may have.

The Mattress Pickup Process

Once your return request has been processed, Purple will arrange for the mattress to be picked up from your home. This is one of the key benefits of the Purple return process—you don’t have to worry about packaging or shipping the mattress yourself. Purple partners with a local removal service to pick up the mattress and, depending on your location and the condition of the mattress, either donate it to a local charity or recycle it.

Here’s what you can expect from the pickup process:

• Scheduling the Pickup: Purple will help coordinate a convenient time for the mattress pickup after your return is confirmed. Depending on where you live, the pickup may be scheduled within a few days to a week. Remember that the exact timeframe may vary based on your location and the availability of the local removal service.
• What to Expect on Pickup Day: On the pickup day, the removal team will come to your home and take the mattress away for you. You don’t have to worry about repackaging it or moving it yourself — the professionals handle everything. The process is quick and hassle-free, making it easy for you to complete your return with minimal effort.

Refunds: How and When You’ll Get Your Money Back

Once the mattress is picked up, Purple will process your refund. Refunds are typically issued through the original payment method, whether you paid via credit card, financing, or another method. The timeline for receiving your refund can vary, but most customers report receiving their money back within 10 to 14 business days after the mattress pickup.

It’s worth noting that Purple does not charge any restocking fees for returns. This is a significant advantage for customers, as many mattress companies charge a fee for returning a mattress during the trial period. With Purple, you can return the mattress risk-free without worrying about extra costs.

Exchange vs. Return: What’s the Difference?

Sometimes, the Purple mattress may not be perfect for you, but rather than returning it, you might be interested in exchanging it for a different model. Fortunately, Purple offers an exchange option for customers who want to try another mattress instead of returning their current one.

Here’s how the exchange process works:

• One Exchange Per Customer: Purple allows one mattress exchange per customer during the 100-night trial period. Suppose you decide that the original mattress you ordered isn’t quite right. Depending on availability, you can exchange it for a different model, such as the Purple Hybrid or Purple Hybrid Premier.
• Coordinating the Exchange: Similar to the return process, Purple will help coordinate the pickup of your original mattress and the delivery of the new one. In most cases, the pickup and delivery happen simultaneously so that you won’t be left without a mattress in between. The process is seamless, ensuring you have a smooth transition from one mattress to the next.
• Trial Period for the New Mattress: One of the perks of exchanging your mattress is that Purple offers an extended trial period. The trial period for your new mattress will be either the remaining nights from your original 100-night trial or 30 days from the delivery of the new mattress — whichever is longer. This ensures that you still have ample time to test out the new mattress and make sure it’s a good fit.

Why Does Purple Offer a 100-Night Trial?

You might wonder why Purple offers such a generous 100-night trial. The reason is simple: Purple believes in the quality of its mattresses and wants to give customers the opportunity to test them without the pressure of making an immediate decision.

Sleep is a personal and essential aspect of life, and everyone’s preferences and needs vary. Some customers may fall in love with the Purple mattress immediately, while others may need more time to adjust. The 100-night trial allows customers to fully experience the benefits of the Purple mattress, including its pressure-relieving design, temperature regulation, and unique feel.

Purple’s goal is to ensure that every customer is satisfied with their purchase, and the trial period reflects their commitment to customer satisfaction. If the mattress isn’t right for you, they make it easy to return or exchange it so you’re not stuck with a product that doesn’t meet your needs.

What Customers Say About the Purple Mattress Return Experience

When it comes to returning a mattress, the experience can vary depending on the company. However, customer reviews of the Purple mattress return process are overwhelmingly positive. Many customers appreciate the simplicity of the return process and the fact that Purple takes care of the pickup logistics.

One common theme in customer reviews is the excellent customer service provided by Purple. Whether customers are initiating a return or asking questions about the trial period, Purple’s customer service team is known for being helpful, courteous, and responsive. This level of support can make all the difference when navigating a return, especially when dealing with large items like mattresses.

Most customers report that the actual return process is hassle-free and efficient. The coordination of the mattress pickup is smooth, and the local removal service handles everything from start to finish. For many customers, the ease of the return process is a major selling point for purchasing a Purple mattress in the first place—they know that if it doesn’t work out, they won’t be stuck with a mattress they don’t love.

What to Consider Before Returning Your Purple Mattress

Before you initiate a return, giving the mattress a fair chance to work for you is essential. As mentioned earlier, the 21-night break-in period is crucial, as it allows your body to adjust to the unique features of the Purple mattress. If you’re still unsure about the mattress after this period, take some time to reflect on your sleep experience and consider if there are any other factors affecting your comfort.

Here are a few things to keep in mind before making your decision:

• Adjusting to a New Mattress Takes Time: If you’re switching from a traditional innerspring or memory foam mattress to a Purple mattress, the difference in feel can be significant. Give yourself time to adjust and pay attention to how your body feels after the break-in period.
• Explore Options for Enhancing Comfort: Sometimes, small adjustments can make a big difference in your sleep experience. For example, adding a mattress topper or adjusting your bedding may improve your comfort level without needing to return the mattress.
• Reach Out to Customer Service for Guidance: If you’re on the fence about returning your mattress, don’t hesitate to contact Purple’s customer service team. They can provide advice and recommendations based on your specific concerns, helping you make a more informed decision.

FAQs about What Is the Purple Mattress Return Experience Like

1. How long is the Purple mattress trial period?

Purple offers a 100-night sleep trial, allowing customers to try the mattress at home and return it within that time if unsatisfied.

2. Are there any fees for returning a Purple mattress?

No, Purple provides free returns with no additional fees. They will arrange for the mattress pickup and issue a full refund.

3. What condition must the mattress be in for a return?

Purple asks that you try the mattress for at least 21 days and ensure it’s in good condition, without major damage or stains, before returning.

4. How do I start the return process for a Purple mattress?

To initiate a return, contact Purple’s customer service. They will coordinate a mattress pickup and process the refund once it’s collected.

5. Can I return a Purple mattress purchased through a third-party retailer?

If you bought your Purple mattress from a retailer other than Purple’s website, you’ll need to follow that retailer’s return policy, which may differ.

Conclusion: A Risk-Free Return Process with Purple

The Purple mattress return experience is designed to be as stress-free as possible. With a generous 100-night trial period, a straightforward return process, and no restocking fees, Purple makes it easy for customers to try their mattress without the risk of being stuck with a product they don’t love. Whether you decide to return or exchange your mattress, Purple’s customer service team is there to assist you immediately.

The coordinated mattress pickup and the option to donate or recycle the mattress reflect Purple’s commitment to sustainability and customer satisfaction. While no one plans on returning their mattress, it’s comforting to know that Purple has a customer-friendly return policy in place, just in case. By understanding the process and knowing what to expect, you can make your Purple mattress purchase with confidence, knowing that you have the flexibility to return or exchange it if needed.