What Is the Awara Mattress Return Policy?
The mattress industry has undergone significant changes in recent years, with many companies offering flexible return policies and generous sleep trials to build customer confidence. Awara, known for its eco-friendly, supportive mattresses, stands out in this category. One of the key factors contributing to its popularity is the company’s 365-night sleep trial, which gives customers an entire year to test the mattress in their homes. This article will explore the details of the Awara mattress return policy, how it works, and what you need to know before deciding whether Awara is the right mattress for you.
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The 365-Night Sleep Trial
Awara provides a risk-free 365-night sleep trial for its mattress buyers, which is significantly longer than the industry average. Most mattress companies offer a 100-night trial period, but Awara’s full year of testing allows customers to truly experience the mattress in every season. This extended period ensures that you have ample time to adjust to the mattress and determine whether it meets your expectations.
When Does the Trial Start?
The sleep trial begins on the day the mattress is delivered to your home. It’s important to note that the trial period is only available to customers in the U.S., specifically in the contiguous 48 states. Customers in Alaska, Hawaii, or international locations may not be eligible for the same return conditions, which we will discuss later in this guide.
How Long Should You Test the Mattress?
Awara recommends giving the mattress at least 30 nights before making a decision about a return. This is because it can take time for your body to adjust to a new mattress, especially if you have been using an older or less supportive bed before. During this adjustment period, your body will adapt to the firmness and structure of the mattress, which may initially feel different from what you’re used to.
While you are free to return the mattress at any time within the 365-night window, Awara encourages customers to use the mattress for at least 30 nights before initiating a return. This grace period ensures that you’ve given your body enough time to fully adapt and make an informed decision.
The Return Process: What to Expect
If you decide to return your mattress during the trial period, Awara makes the process as smooth as possible. Here are the general steps you can expect when returning an Awara mattress:
- Step 1: Contact Customer Service – You’ll need to reach out to Awara’s customer service team, either via email or phone. Awara has a Sleep Concierge team dedicated to helping you with your return.
- Step 2: Evaluation – A representative from the Sleep Concierge team will assess your situation and determine the most convenient way to remove the mattress from your home. This could involve scheduling a pick-up with a local charity or arranging a different removal method.
- Step 3: Mattress Donation or Disposal – In most cases, Awara partners with local charities to donate returned mattresses, which are both environmentally friendly and socially responsible. If the donation isn’t possible in your area, Awara will arrange for another form of mattress disposal that minimizes environmental impact.
- Step 4: Full Refund – Once the return process is initiated, you will receive a full refund. Awara does not charge any additional fees for the return, and the refund will be credited back to the payment method used during the purchase.
Free Shipping and Delivery
One of the key benefits of purchasing an Awara mattress is the free shipping and delivery offered within the contiguous United States. Unlike some companies that charge for shipping, Awara includes this in the overall mattress price. Delivery is fast and efficient, with the mattress arriving compressed in a box for easy handling.
If you are unsatisfied with the product, Awara covers the cost of shipping the mattress back as well, making the return process as hassle-free as possible. However, it’s important to note that the free shipping and returns policy applies only to customers in the contiguous U.S. Shipping charges may apply for customers in Alaska, Hawaii, or other U.S. territories.
Conditions for Returns After the Trial Period
While the 365-night sleep trial offers an extended window to test the mattress, customers who miss this trial period still have options for returns. However, returns outside of the trial window are subject to specific conditions, which may vary depending on the circumstances.
Warranty Claims vs. Returns
If you miss the trial window but encounter a manufacturing defect with your mattress, Awara’s limited warranty will come into play. The mattress is covered by a lifetime warranty, which guarantees protection against defects in materials and workmanship for the life of the product. If your mattress has a qualifying defect, Awara will repair or replace it at no cost to you, even after the sleep trial has expired.
However, it’s important to distinguish between warranty claims and general returns. If your mattress is not defective but simply doesn’t suit your preferences after the trial period, you may not be eligible for a return. Awara’s Sleep Concierge can provide specific guidance if you are in this situation.
Handling Special Cases
In rare cases where a customer misses the trial period due to exceptional circumstances, Awara may work with the customer to find a solution. These situations are typically handled on a case-by-case basis, and it’s up to the company’s discretion whether to offer a return or other accommodation after the trial has ended. If you find yourself in a unique situation, it’s always worth contacting the Sleep Concierge to discuss your options.
Why Does Awara Offer Such a Long Trial?
Awara’s 365-night trial period is an industry-leading feature that demonstrates the company’s confidence in its product. Most people need at least 30 days to fully adjust to a new mattress. Some may require even longer, especially if they are switching from a significantly different type of mattress, such as a traditional spring mattress, to an eco-friendly latex hybrid like the Awara.
The extended trial period allows customers to sleep on the mattress during different seasons and in varying conditions to see how the mattress performs. Whether you’re a hot sleeper in the summer or need extra warmth in the winter, the full-year trial ensures that you can experience the mattress in all situations before making a final decision.
What Happens to the Mattress After a Return?
Awara takes pride in its sustainable practices, and the company goes to great lengths to ensure that returned mattresses are put to good use. Whenever possible, returned mattresses are donated to charitable organizations. These mattresses can be provided to individuals or families in need, helping to support the community while minimizing environmental waste.
Recycling and Disposal
If a mattress cannot be donated due to its condition, Awara will recycle it in an eco-friendly manner. This commitment to sustainability is a core part of the company’s mission, and they strive to reduce waste by either donating or recycling returned products. Awara contributes to a greener planet and supports its eco-conscious values by ensuring that no returned mattress goes to waste.
What to Do Before Returning Your Mattress
If you’re considering returning your Awara mattress, there are a few things you can do to ensure a smooth and efficient process:
1) Check the Mattress Condition
Make sure your mattress is in good condition before initiating a return. While Awara does not require the mattress to be in perfect condition, it’s important that the product is not heavily damaged or stained. The mattress should be in a usable state for donation or recycling.
2) Take Advantage of Customer Support
If you’re on the fence about whether to return the mattress, you may want to reach out to Awara’s Sleep Concierge for advice. They may be able to offer tips on how to improve your sleep experience or provide additional information that could help you decide whether to keep the mattress.
3) Keep Your Purchase Information Handy
When you contact the Sleep Concierge to initiate a return, it’s helpful to have your order number and purchase information available. This will expedite the process and make it easier for the customer service team to locate your order and arrange the return.
FAQs About the Awara Mattress Return Policy
How long is the Awara mattress trial period?
The Awara mattress comes with a 365-night sleep trial, giving you one full year to decide if it’s the right mattress for you.
Is the return process free?
Yes, returns are free for customers within the contiguous U.S. during the 365-night trial period.
What happens to returned mattresses?
Awara donates most returned mattresses to local charities whenever possible. If donation isn’t an option, the company arranges for eco-friendly disposal.
What if I miss the 365-night trial period?
If you miss the trial period, you can still contact Awara’s customer service team to see if a return is possible under certain conditions, but the return process may have more restrictions.
Do I need to pay for shipping when returning the mattress?
No, Awara covers the shipping costs for mattress returns within the contiguous United States.
Conclusion: A Risk-Free Sleep Trial with a Focus on Sustainability
Awara’s 365-night sleep trial and return policy are designed to give customers peace of mind when purchasing a mattress. With a full year to test the mattress, free returns within the contiguous U.S., and a commitment to donating or recycling returned products, Awara makes the process of returning a mattress simple, sustainable, and hassle-free.
Whether you’re in the market for a new mattress or currently testing an Awara, knowing the details of their return policy can help you make an informed decision. With no shipping or return fees, a full refund guarantee, and the added benefit of supporting charitable donations, Awara’s return policy is among the best in the mattress industry.