What Is The Allswell Mattress Return Policy
The Allswell mattress is popular for its affordable prices and quality features like memory foam, cooling technology, and hybrid designs. These make it a great option for different types of sleepers. One of its biggest advantages is the return policy, which allows customers to try the mattress risk-free. Allswell offers a 100-night sleep trial—slightly shorter than the average 160-night trial—but still enough time for most people to decide if the mattress is right for them. If you’re not satisfied, you can request a refund, making Allswell a reliable choice in the competitive mattress market.
This article will explore the Allswell mattress return policy and everything you need to know, from how it works to tips to get the most out of your trial. Whether you’re considering an Allswell mattress or already have one, this article will walk you through the return process.
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Why Mattress Return Policies Matter
The mattress industry has changed a lot in recent years, with online shopping becoming increasingly popular. In fact, 54% of mattress sales in the US are online, according to industry stats. With more online mattress retailers, return policies have become a key differentiator. Customers want to know they’re making a risk-free purchase, especially when it comes to big-ticket items like mattresses.
Many companies, including Allswell, have introduced generous return policies so customers can try the mattress at home for an extended period. With the rise of “bed-in-a-box” services where mattresses are compressed and shipped to your door, understanding the return process is key. Allswell’s return policy is one of the best parts of their customer service, so you can feel good when you buy a mattress.
Allwell Return Policy
Allswell has a 100 night sleep trial on all mattresses purchased on their website. This policy allows you to try the mattress in your own home before you make a final decision. If for any reason the mattress doesn’t meet your expectations you can initiate a return for a full refund within the trial period.
However:
- Returns are only accepted for mattresses purchased directly from Allswell’s website.
- The refund will exclude the mattress recycling fee.
- Allswell recommends trying the mattress for at least 3 weeks before starting the return process.
This is a simple policy, so you can try the mattress risk-free.
Return Process Details
Before you start the return process, there are a few things to know about the Allswell mattress return policy:
- Sleep on the Mattress for 21 Nights: Allswell recommends you sleep on your mattress for at least 21 nights before you decide to return it. This is because a new mattress takes a little time to break in. Just like breaking in a new pair of shoes, your mattress will feel different after you’ve been on it for a bit. Sleeping on it for 3 weeks gives you the best chance to figure out if it’s for you.
- Start the Return: If after 21 nights you still don’t like the mattress you can start the return process. Allswell makes it easy to start a return online through their customer service portal. You’ll need to fill out a form or contact their customer support team to get started. Once you submit your return request Allswell will guide you through the process.
- Recycling Fees: One thing to note is Allswell charges a recycling fee for returns. While the mattress itself is refundable, there’s an additional cost to dispose of the mattress which Allswell uses to cover recycling or disposal fees. These fees are non-refundable and will be deducted from your total refund.
- Return Shipping: Unlike many mattress companies that offer free returns, Allswell doesn’t offer free return shipping. Allswell will arrange for mattress pickup or coordinate the return process with a third-party partner, which may incur additional costs depending on your location.
- Refund Timeline: Once your mattress is returned you can expect your refund within 7-10 business days if the return is processed successfully. Refund will be issued to the original payment method minus any recycling or return fees.
Things to Consider Before Returning Your Mattress
Before you decide to return your Allswell mattress, you should consider a few things that might help you decide if returning it is the right decision. Returning a mattress is a hassle, and it’s often better to adjust or modify the mattress to fit your needs.
- Give It Time: Mattresses take time to adjust to your body, and the first few nights may not be the best reflection of how they will feel long term. Many mattress experts recommend giving a new mattress at least three weeks before you decide if it’s for you. You might find it softens up or becomes more comfortable as you keep using it.
- Adjust Your Sleep Position: Sometimes, discomfort from a new mattress is due to your sleep position. Try adjusting your sleep position to see if that helps. Pillow adjustments or a slight change in how you sleep might fix some of the issues you’re experiencing.
- Mattress Toppers and Pads: If your mattress feels too firm or too soft, a mattress topper might help create a more comfortable sleeping surface. A topper is often a cheaper solution than returning the mattress altogether and can modify the feel of your Allswell mattress to fit your needs.
- Contact Customer Service. If you’re not sure if you should return your mattress, contact Allswell’s customer service team. They may be able to offer advice or guidance on how to adjust the mattress for comfort. Sometimes, a minor adjustment will fix the issue without having to return the product.
Allswell Mattress Warranty
In addition to the 100-night trial, Allswell offers a 10-year limited warranty on its mattresses. This warranty covers defects in materials and workmanship under normal use. Note that this warranty is separate from the return policy and only applies if the mattress has structural or manufacturing issues. The warranty does not cover wear and tear or damage caused by misuse.
Is 100 Nights Enough?
One of the biggest concerns when shopping for a mattress is whether the trial period is long enough to determine whether it’s the right one. While 100 nights is shorter than some brands that offer 160-night or year-long trials, it’s still a reasonable amount of time for most people to test out the comfort.
However, some sleepers may need more time to adjust to a new mattress. Allswell’s 21-night recommendation allows for more thorough testing of the mattress, and the company’s return policy gives you enough time to decide if the mattress is for you.
Read Also: How Long Is the Allswell Mattress Warranty
How to Make the Most of Your 100-Night Trial
To get the most out of your trial period:
a. Give It Time
Use the mattress for at least 3 weeks before you decide. This gives your body time to adjust to the firmness and support.
b. Use a Mattress Protector
Use a waterproof mattress protector from day one to keep the mattress in returnable condition. This will prevent stains or spills that might void the return policy.
c. Document Any Issues
If you’re uncomfortable or notice defects take notes or photos. This will be helpful when you contact customer service.
Allswell’s Return Policy vs Competitors
Allswell’s 100-night trial is a bit shorter than the industry average, but it’s still competitive. Here’s how it compares to other popular mattress brands:
| Brand | Sleep Trial Duration | Return Policy Highlights |
|---|---|---|
| Allswell | 100 nights | Full refund, minus recycling fees |
| Casper | 100 nights | Free returns, including pick-up |
| Nectar | 365 nights | Full refund, no additional fees |
| Tuft & Needle | 100 nights | Free returns, quick refund processing |
Allswell’s return policy may not be the longest, but its simplicity and focus on sustainability make it an attractive option.
Pros of Allswell Mattress Return Policy
- Extended Trial Period: The 100-night sleep trial is one of the longest in the industry, giving customers ample time to decide if the mattress suits their needs.
- Full Refund: Allswell provides a full refund for the mattress purchase price, making it a low-risk investment.
- Flexible Return Process: Initiating a return is relatively easy. You can contact customer support to do so. If you prefer, you may even donate the mattress to a local charity.
- Charitable Donations: Allswell offers to donate returned mattresses to charity, ensuring that your return still helps others.
Cons of Allswell Mattress Return Policy
- Shipping Costs Are Non-Refundable: While the mattress purchase price is refunded, the shipping costs for delivery are not, which may be a downside for some customers.
- 30-Day Adjustment Period: Customers are required to use the mattress for at least 30 days before initiating a return, which may feel like a long time for those who are eager to try something new.
- Exclusion of Accessories: Accessories like pillows and bed frames typically cannot be returned, which might limit options for those looking to change out other bedroom items as well.
FAQs
Can I return an Allswell mattress if I buy it from a third-party retailer?
No, Allswell’s return policy only applies to mattresses purchased directly through their website. For third-party retailers, you’ll need to check their return policies.
Are there any fees for returning a mattress?
Allswell does not charge a return fee, but the mattress recycling fee is non-refundable.
What if I accidentally damage the mattress during the trial period?
Significant damage or stains may void the return policy. Always use a mattress protector to keep it in good condition.
Conclusion
Allswell’s return policy provides customers with a risk-free way to try their mattresses. While the 100-night trial is slightly shorter than the industry average, it remains sufficient for most sleepers to determine whether the mattress meets their needs. By offering a full refund (minus recycling fees) and ensuring that returned mattresses are donated or recycled, Allswell emphasizes customer satisfaction and sustainability.
If you’re considering an Allswell mattress, the 100-night trial ensures that your purchase is secure, giving you the confidence to invest in your sleep quality. Take advantage of this opportunity and explore whether Allswell is the perfect fit for your bedroom today.
