What Are Common Awara Mattress Complaints?

1. Initial Off Gassing Smell

One of the most common complaints about the Awara mattress is the off-gassing smell that some customers experience after unboxing. Off-gassing releases chemical smells from new products, and it can happen even with natural mattresses like Awara’s. Although the mattress is made with organic and natural materials like latex, wool, and cotton, customers have reported a lingering smell.

Why Does This Happen?

Latex mattresses even those made from natural materials can have a smell when first unboxed. The latex used in the Awara mattress is from the sap of rubber trees and while it’s a much cleaner alternative to synthetic foams, it can still release a noticeable smell. For some it fades in a few days but for others it lingers longer.

How to Fix It

If the off-gassing smell is a concern, customers can do a few things to minimize it. Unboxing the mattress in a well-ventilated room or letting it air out for a few days before use can help reduce the smell. Keeping windows open and using a fan to circulate fresh air can also speed it up.

2. Firmness

Several customers have said the mattress is firmer than expected especially for those who prefer a softer sleeping surface. This can be a problem for side sleepers who need more cushioning to relieve pressure on the hips and shoulders. The firmness of the Awara mattress is generally rated 6.5 to 7 out of 10 on the firmness scale, which can be too stiff for some.

Too Soft for Others

On the other hand there are customers who feel the mattress is not firm enough especially those who need more support for back or stomach sleeping positions. Some have said the mattress softens too much over time which leads to lack of support especially in the middle of the mattress.

How to Fix the Firmness

Some customers add a mattress topper to address the firmness issue. For those who find the mattress too firm, a plush or soft latex topper can add more comfort and relieve pressure points. For those who feel the mattress is too soft, a firmer topper can provide the extra support they need. Also, the firmness of a mattress can change over time as the materials break in and conform to the sleeper’s body.

3. Sagging Over Time

One of the biggest complaints about the Awara mattress is sagging or indentations that develop over time. While this is common with many types of mattresses, customers expect a latex mattress like Awara to hold up better, given its premium price and natural materials.

Why Does Sagging Happen?

Sagging can happen for many reasons. Latex is known for its durability and resilience but like any material, it can degrade over time. Sagging can also happen from improper support like using the wrong bed frame or box spring. Heavier individuals may notice sagging faster than lighter sleepers, especially if they sleep in the same position night after night.

How to Prevent Sagging

To prevent sagging, make sure the mattress is placed on a supportive base like a solid platform bed or slatted foundation with narrow spacing between slats. Rotating the mattress every few months can also help distribute weight evenly and reduce the risk of permanent indentations. Awara has a warranty that covers sagging beyond a certain depth but some customers have said it’s hard to prove sagging to the company’s satisfaction.

Read Also: Mattress Sagging vs Body Impression

4. Motion Transfer

Motion transfer, or lack thereof, is another area where the Awara mattress gets complaints. Motion transfer is the movement felt on one side of the bed when someone on the other side moves. For couples, motion transfer can disrupt sleep if one partner is restless or gets in and out of bed frequently during the night.

Why Does This Happen?

Latex mattresses like Awara are not known for their motion isolation properties compared to memory foam mattresses. The bounce of latex can make movements travel across the mattress surface more easily. For light sleepers or those who share their bed with a partner this can be a big issue and disrupts sleep.

Solutions

One way to address motion transfer is to use a mattress topper made of memory foam, which is known for its ability to absorb motion. Separate bedding or a split king setup can also minimize the disturbance caused by a partner’s movement.

5. Edge Support

Edge support is how well a mattress holds up when weight is applied to its perimeter. This is important for those who like to sit or sleep near the edge of the bed. Unfortunately, some customers have reported that the Awara mattress lacks sufficient edge support and feels unstable when sitting or lying near the edge.

Why Is Edge Support Important?

Edge support is important for those who want to maximize their sleeping surface or have limited mobility and need the edge of the bed to help them get in and out. Without proper edge support, sleepers may feel like they’re going to roll off the mattress or experience a “collapse” sensation when sitting on the side.

How to Improve Edge Support

Awara uses natural latex and pocketed coils in its construction but does not have reinforced edges that’s why some customers experience this issue. Adding an edge support topper or using a mattress with better edge construction can be an alternative solution. For those who already own an Awara mattress and experiencing this issue, placing furniture or pillows near the edge of the bed may provide some temporary relief.

6. Heat Retention

Heat retention is another issue some Awara mattress owners experience, though it’s worth noting that latex mattresses, due to their open-cell structure, generally sleep cooler than memory foam. Still, some sleepers find that the Awara mattress retains more heat than they prefer.

Why Does Heat Retention Happen?

Even though latex is a breathable material, other factors can contribute to heat retention. For example, the mattress cover or the type of bedding used can affect how hot or cool the mattress feels. Some customers found that the wool layer beneath the cover helps regulate temperature, but others feel too warm, especially in warmer climates or during summer months.

How to Cool

If heat retention is an issue, replacing heavy bedding with breathable options like cotton or bamboo sheets can help. Using a cooling mattress protector or topper can also help dissipate body heat and create a more comfortable sleep environment.

7. Delivery and Setup Delays

Another logistical issue that surfaced from Awara mattress customers is delivery and setup. While Awara offers free shipping, some customers experienced delays in receiving their mattresses and also with the delivery process itself.

Delivery Issues

Several customers noted that their mattresses took longer to arrive than the estimated delivery time, which can be frustrating for those who need a new bed. Also, some customers who opted for white glove delivery, including setup and mattress removal, experienced issues with the scheduling or execution of the service.

How to Fix Delivery Issues

To minimize delivery issues, it is best to stay in touch with the delivery company and confirm details beforehand. If delays happen, Awara’s customer service team can provide updates and sometimes offer compensation for the inconvenience. For those who are not in urgent need of a mattress, the delay may not be a big issue, but for others, it can be a major problem.

8. Customer Service and Warranty

Lastly, some Awara customers have complaints about the company’s customer service and warranty process. While the company offers a lifetime warranty and a generous trial period, a few customers found it hard to respond promptly or resolve issues with their mattresses.

Customer Service Issues

Customer service complaints are generally about slow response time or difficulty in getting in touch with a representative. For those who have defects in their mattress or want to use the warranty, the process can be more complicated than expected. Some customers reported having to provide extensive documentation to prove issues like sagging or defects which can be frustrating.

Warranty Process

Awara’s lifetime warranty covers major defects like sagging beyond a certain depth but reading the fine print is important. For example, sagging must meet a certain threshold (usually 1.5 inches) to be covered under warranty and normal wear and tear is not covered. Documenting issues as they happen, including taking photos and keeping records of communication with customer service, can help expedite the warranty process if needed.

What to Consider Before Purchasing an Awara Mattress

Awara Sleep mattresses are for eco-conscious buyers looking for a mattress made from natural materials. The company’s commitment to sustainability and use of organic materials like natural latex and wool are big selling points. But if you’re considering buying an Awara mattress, here are some things to consider:

1. Firmness Level: Awara mattresses are medium-firm which may not be for everyone. Side sleepers or those who prefer a plush, cushioned feel may find this mattress too firm.
2. Customer Service Challenges: As mentioned, Awara’s customer service needs improvement. Buyers should expect delays when contacting customer service, whether for inquiries about their orders, returns, or warranty claims.
3. Delivery Times: If you need your new mattress ASAP be aware that some customers experienced delays in delivery. Plan ahead and contact the company to confirm the delivery window before you place your order.
4. Return Process: Awara offers a generous 365-night sleep trial, which is not as smooth as advertised, based on customer reviews. Be prepared for delays or communication challenges when initiating a return.

FAQs on Common Awara Mattress Complaints

1. Why do some customers complain about the firmness of the Awara mattress?

Many customers report that the Awara mattress is firmer than they expected. Although it’s marketed as a medium-firm mattress, some people feel it’s on the firmer side, which may not suit those who prefer a softer, more plush sleeping surface.

2. Is off-gassing an issue with the Awara mattress?

While Awara mattresses are made with natural and organic materials, some users still report a mild off-gassing smell when first unboxing the mattress. However, this usually dissipates within a few days.

3. Are there any issues with Awara mattress temperature regulation?

A small percentage of customers have reported feeling hot while sleeping on the Awara mattress, despite its breathable organic latex design. For hot sleepers, this can sometimes be an issue depending on individual temperature preferences.

4. How responsive is Awara’s customer service in handling complaints?

Some customers have noted delays in response times or difficulties in resolving issues like returns or warranty claims. While others have praised their experience, it seems that there can be inconsistencies in customer service depending on the situation.

Conclusion: Is Awara the Right Mattress for You?

While Awara mattresses offer many benefits, including eco-friendly materials, a long trial period, and hybrid support, they aren’t perfect for everyone. Complaints about firmness, off-gassing, edge support, heat retention, weight, and motion transfer are common. Prospective buyers should weigh these potential issues against the mattress’s advantages, such as its sustainability and durability.

If you’re unsure whether an Awara mattress is right for you, take advantage of the 365-night trial and lifetime warranty. This allows you to thoroughly test the mattress and see if it meets your needs without long-term risk.

Awara provides quality craftsmanship and eco-friendly solutions, but it’s important to recognize that every mattress has its strengths and weaknesses. Careful research and understanding common complaints can help ensure you make the best decision for your sleep quality.