How To Return A Nectar Mattress

Understanding the Nectar Trial Period

One of the best features of Nectar mattresses is their trial period. While most mattress companies offer 30, 60 or 90-day trial periods, Nectar goes above and beyond with a full 365-day trial. This long period is to give you enough time to figure out if the mattress is for you.

Why a Year-long Trial?

Nectar knows that mattress preferences are very personal and the adjustment period can vary from person to person. Seasonal changes, sleep habits and personal comfort preferences can all affect how well a mattress suits you over time. With a 365-day trial, Nectar allows customers to sleep on the mattress through different life situations to test its comfort and support.

Break-In Period

While you have a year to decide, it’s important to note that Nectar recommends giving your body at least 30 days to adjust to the new mattress before you can return. This is called the break-in period. During this time, your body can adjust to the new sleep surface, and the mattress materials can soften to their full potential.

Memory foam mattresses like Nectar may feel firmer than expected at first. It takes about 30 days for the foam to fully decompress and mold to your body. That’s why Nectar requires customers to wait a full month before they can return.

When Can I Return My Nectar Mattress?

You can return your Nectar mattress anytime within the first 365 days of ownership but only after the initial 30-day break-in period. If you find that the mattress isn’t for you after this adjustment period, you can start the return process.

Return Eligibility

To make your return smooth, keep in mind the following:

• Condition of the Mattress: The mattress must be in good condition. This means no damages other than normal wear and tear. Stains, spills, mold or bedbugs will disqualify your mattress from being returned.
• Opening the Mattress: You need to open and start using your Nectar mattress within 90 days of receipt. Failure to do so will consider the mattress as used and non-returnable.
• Type of Purchase: Returns are only accepted for orders in the contiguous US.

How to Return Your Nectar Mattress

If you made it past the 30 days adjustment period and decided a Nectar mattress isn’t for you, here’s how:

Step 1: Check Your Decision

Before you start the return process, make sure returning the mattress is really for you. Consider:

• Comfort Level: Have you given your body enough time to adjust? Sometimes, slight discomfort can improve as you get used to the new mattress.
• Sleep Quality: Has your sleep quality improved or worsened since you started using the mattress?
• Trial Period: Remember you have a 365-night trial period. Make sure you used the first month for adjustment.

Step 2: Contact Nectar Customer Service

Once you’ve decided to return, you can contact Nectar’s customer service to start the process. There are two ways to reach them:

• Email: You can email Nectar at return@nectarsleep.com. Make sure to include your order number and a brief reason for the return.
• Phone: Or you can call them at 1-888-425-4854 for direct help.

Step 3: Fill Out the Return Request Form

After you contact customer service, you will be directed to fill out Nectar’s Return Request Form. This form will ask for:

• Order number
• Reason for return
• Photos of the mattress and any applicable tags

Make sure to fill this out accurately to speed up the return process.

Step 4: Get Ready for Mattress Pick-Up

Once your return is processed and approved, Nectar will schedule the mattress to be picked up. Here’s what you need to do:

• Placement: You need to place the mattress outside your home for the pick-up. Make sure it’s accessible, and you’re present during the scheduled pick-up time.
• Local Charity Donation: After the pick-up, Nectar will donate the mattress to a local charity so it won’t go to waste.

Step 5: Get Your Refund

After the mattress is picked up, Nectar will process your refund. Here’s what to expect:

• Timing: Refunds are credited back to your original payment method within 3 business days.
• Affirm Purchases: If you used Affirm for financing you’ll need to contact Nectar’s customer service separately to process your refund.

The Exchange Process

If you find a Nectar mattress that isn’t for you but still wants to stay with the brand, you can exchange it. But note that Nectar doesn’t do direct exchanges for different mattresses. You need to return your current mattress and then place a new order for a different Nectar model.

Warranty Claims

The only exception to this return policy is for warranty claims for defects or manufacturing flaws within the first 10 years of ownership. During the 365-day trial period, you can also claim warranty repairs for defects.

Important Considerations

While the return process is easy, Nectar has a few more things to consider:

• Non-Refundable Fees: Shipping fees and White Glove Delivery fees are non-refundable. Be aware of these costs when you’re returning.
• Promotional Items: If you received any free items like pillows or sheets with your purchase those cannot be returned. The value of those items will be deducted from your mattress refund.
• Condition: Returns must be for mattresses in good condition. Any significant damage or unsanitary conditions will disqualify your return.
• Incompatibility: If you used a mattress with an incompatible bed frame or foundation it could void your trial period and return eligibility.

What Happens After the Return?

If you’re returning your Nectar mattress but still want to look into other options, there are plenty to choose from. Here are a few to consider:

Alternative Mattresses to Consider

1. WinkBeds: A luxury hybrid mattress great for couples who need motion isolation.
2. Brooklyn Bedding: Offers multiple mattresses at competitive prices with a focus on quality.
3. DreamCloud: A luxury hybrid mattress for those who want premium materials.
4. Leesa: An all-foam mattress for cooling and support for medium-firm sleepers.
5. Saatva: An eco-friendly mattress for comfort support and pressure relief.

The Fine Print of Nectar’s Return Policy

While the return policy is easy, Nectar has a few more things to consider:

• Non-Refundable Fees: Shipping fees and White Glove Delivery fees are non-refundable.
• Promotional Items: If you got free items with your purchase like pillows or sheets the value will be deducted from your mattress refund.
• Geographic Restrictions: Returns are only accepted for orders in the contiguous US.
• Condition Requirements: The mattress must be in good condition, with no significant damage beyond normal use.
• Compatibility: If you used a mattress with an incompatible bed frame or foundation the trial period may be voided.

Read Also: Do Nectar Mattresses Have Fiberglass

Tips for a Successful Return Experience

Returning a mattress can be a hassle, but here are some tips to make the process smoother:

• Keep Records: Save all emails, receipts and communications with Nectar until your return is processed.
• Be Proactive: If you have any issues, follow up with customer service.
• Think About Your Next Purchase: Use this as an opportunity to figure out what you really want in your next mattress. Research and think carefully.

FAQs

1. What is Nectar’s return policy?

Nectar offers a generous 365-night trial period for their mattresses. If you’re not satisfied with your mattress within this period, you can initiate a return. After the trial period, Nectar also provides a lifetime warranty covering manufacturing defects.

2. What condition should the mattress be in for a return?

Nectar mattresses should be in good condition, meaning they should not have significant stains, damage, or odors. It’s best to use a mattress protector during the trial period to keep it in optimal condition for return.

3. How long does it take to receive a refund after returning a Nectar mattress?

Once the return is processed and the mattress is picked up, refunds are typically issued within 5-10 business days. The time it takes to reflect in your account may vary depending on your bank or credit card company.

Conclusion

Returning a mattress is a big deal, but Nectar has made it easy with their customer-friendly policies and procedures. Now you know how to return a Nectar mattress so you can make your decision with confidence knowing if it doesn’t work for you there’s an easy return process. With a 365-night trial, you have plenty of time to figure out if your Nectar mattress is right for you. If you do return, be sure to follow the steps above and if you have any questions reach out to Nectar’s customer service. Your sleep matters.