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How Long Is the Tempurpedic Mattress Warranty?

Mattress Resources
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When buying a mattress, one of the top things to consider is the warranty, which protects you in case of defects or issues with the product. Tempurpedic, being a top mattress brand, offers a warranty on their mattresses, which varies depending on when you purchased the mattress. Knowing the warranty terms for Tempurpedic mattresses will help you determine how long your mattress is covered and what kind of issues are eligible for a warranty claim. This article will review the details of the Tempurpedic mattress warranty, the duration of coverage, what the warranty applies to and what’s not covered. We’ll also give you tips on how to take care of your mattress so you don’t void the warranty.

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FAST FACTS

  • Warranty Length: Tempurpedic mattresses have a limited warranty ranging from 10 to 25 years, depending on the purchase date.
  • Covered Issues: The warranty covers manufacturing defects, physical flaws, and indentations greater than 0.75 inches.
  • Exclusions: Comfort preferences, physical damage, normal wear and tear, and improper use are not covered by the warranty.
  • Original Purchaser: The warranty applies only to the original purchaser and is void if the mattress is bought second-hand or from unauthorized retailers.

What’s a Mattress Warranty?

A mattress warranty is a promise from the manufacturer that they will fix or replace the mattress if it has certain defects. Warranties vary from manufacturer to manufacturer regarding duration and what’s covered. But most mattress warranties cover structural defects like sagging or indentations beyond a certain depth and manufacturing flaws like stitching problems or defects in the foam or springs.

Warranties don’t cover comfort preferences, accidental damage or normal wear and tear. So if you find the mattress too firm or too soft after using it for a while the warranty won’t apply. If you damage the mattress yourself or if it develops issues due to misuse the warranty won’t cover those either.

Tempurpedic Mattress Warranty Overview

Tempurpedic is known for making high-end mattresses with its proprietary memory foam material. As with any high-end product, a warranty is necessary to ensure the investment lasts. Tempurpedic mattresses come with a limited warranty that varies between 10 and 25 years, depending on when you purchased the mattress. Let’s take a look at the different warranty periods Tempurpedic has offered over the years.

1. Tempurpedic Mattresses Purchased Before September 2012

If you bought a Tempurpedic mattress before September 2012, you are eligible for a 20-year limited warranty. This warranty covers physical and manufacturing defects that may occur in the first 20 years of ownership. However, as with all mattress warranties, certain conditions and exclusions apply, which we’ll discuss below.

2. Tempurpedic Mattresses Purchased Between September 2012 and March 2014

For mattresses purchased between September 2012 and March 2014, Tempurpedic extended the warranty to 25 years. This 25-year limited warranty is one of the longest in the industry giving buyers peace of mind for a longer period. The extended warranty shows how confident Tempurpedic is with its product’s durability and longevity.

3. Tempurpedic Mattresses Purchased After March 2014

If you bought a new Tempurpedic mattress after March 2014, the warranty is 10 years. While shorter than the 25-year warranty, it’s still a solid warranty that covers many common mattress defects and issues.

Note: These warranties only apply to the original purchaser of the mattress. If you buy a used Tempurpedic mattress or receive one as a gift the warranty will not transfer to you.

What is Covered by the Tempurpedic Warranty?

The Tempurpedic warranty is designed to cover issues that may occur during normal mattress use. These issues are physical flaws, manufacturing defects and excessive sagging or indentations. Let’s get into more detail:

1. Physical Flaws and Manufacturing Defects

Physical flaws refer to any issues that occur during the manufacturing process and affect the performance or structure of the mattress. These can be problems like faulty stitching, uneven foam distribution, or structural damage to the mattress layers. If your Tempurpedic mattress has any of these manufacturing defects, the company will either repair or replace it, depending on the severity of the issue.

2. Indentations Greater Than 0.75 Inches

Mattresses can develop body impressions or indentations over time, especially in the areas where you sleep most. While some level of indentation is normal as the materials compress, Tempurpedic’s warranty covers indentations greater than 0.75 inches. If your mattress develops sagging or deep indentations beyond this threshold, Tempurpedic will repair or replace it. However, you must use the mattress on a supportive foundation to void the warranty.

3. Original Purchaser

As mentioned above the Tempurpedic warranty only applies to the original purchaser of the mattress. So if you bought the mattress new from an authorized retailer, the warranty is valid for you. But if you bought a used mattress or received one as a gift the warranty will not transfer to you.

What is Not Covered by the Tempurpedic Warranty?

Like all warranties, Tempurpedic’s warranty has certain exclusions that you should be aware of. These exclusions are standard in the mattress industry and are designed to prevent warranty abuse or claims related to normal wear and tear. Here’s what Tempurpedic’s warranty does not cover:

1. Comfort

The Tempurpedic warranty does not cover comfort. So if you find the mattress too firm or too soft after sleeping on it for a while, the warranty will not apply. Comfort is a very subjective issue, and Tempurpedic offers a trial period for customers to make sure they are comfortable before they buy. Once the trial period is over, comfort is not eligible for warranty claims.

2. Physical Damage

The warranty will not cover your mattress if it is physically damaged due to accidents, misuse, or neglect. This includes burns, tears, cuts, or stains. You must handle your mattress with care and avoid exposing it to harmful elements that can cause physical damage.

3. Environmental Damage

Environmental damage like mold, mildew or exposure to extreme temperatures is also not covered by the Tempurpedic warranty. To void your warranty make sure to keep your mattress clean and dry and use a mattress protector if needed.

4. Wear and Tear

Wear and tear, including body impressions under 0.75 inches, is not covered by the warranty. All mattresses, including those made by Tempurpedic, will develop slight impressions over time as the foam compresses with use. But as long as these impressions are under 0.75 inches they are considered normal and not eligible for warranty.

5. Mattresses Purchased from Unauthorized Retailers

If you buy a Tempurpedic mattress from an unauthorized retailer, the warranty will not apply. Make sure to buy from an authorized dealer to be eligible for a warranty.

6. Floor Models or Demo Samples Sold at Discounted Prices

Floor models and demo samples sold at discounted prices are usually not covered by the Tempurpedic warranty. These mattresses are sold “as is” meaning no warranty is applied. If you are buying a discounted floor model, make sure to ask about the warranty terms before you buy.

Read Also: What are the common Tempurpedic Mattress Complaints

How to File a Warranty Claim

If you think your Tempurpedic mattress is eligible for a warranty claim, here’s what you need to do to start the process:

1. Proof of Purchase

To file a warranty claim, you will need to provide proof of purchase, such as a receipt or order confirmation. This will prove you are the original buyer and that your mattress is still under warranty.

2. Document the Problem

Before you contact Tempurpedic, take pictures of the problem with your mattress. If you’re claiming an indentation or sagging issue make sure to measure the depth of the indentation and include this in your claim. Clear documentation will help Tempurpedic process your claim faster.

3. Contact Tempurpedic Customer Service

Once you have all the required documents, contact Tempurpedic’s customer service to start the warranty claim process. They will guide you through the process and let you know what else is needed or what to do.

4. Follow Tempurpedic’s Instructions

Tempurpedic may ask you to send the mattress back to them for inspection or send a technician to inspect the issue in person. Follow their instructions carefully to process your warranty claim smoothly.

5. Repair or Replace

If Tempurpedic finds your mattress is eligible for warranty, they will either repair or replace it, depending on the issue. If a replacement is offered, it will be the same model or a comparable model if your original mattress is no longer in production.

How to Keep Your Warranty Intact

To keep your Tempurpedic mattress warranty valid, make sure to take good care of your mattress and follow the manufacturer’s guidelines. Here are some tips to keep your mattress and avoid warranty issues:

1. Use a Supportive Base

Tempurpedic requires its mattresses to be used on a supportive base, such as a platform bed or an adjustable base. If you use your mattress on an unsupported or inadequate base, it can cause sagging and other issues that can void your warranty.

2. No Physical Damage

As mentioned above, physical damage such as burns, cuts or stains can void your warranty. Be careful when handling your mattress, and consider using a mattress protector to prevent spills or stains.

3. Keep the Original Cover

Tempurpedic mattresses have a cover to protect the mattress from wear and tear. To be eligible for a warranty you must use the original cover provided with the mattress continuously.

4. Rotate Your Mattress

While Tempurpedic mattresses don’t need to be flipped, rotating your mattress occasionally can help prevent excessive wear in one area. This can extend the life of your mattress and prevent deep indentations.

FAQs: How Long Is the Tempur-Pedic Mattress Warranty?

1. How long is the warranty on a Tempur-Pedic mattress?

The standard warranty on Tempur-Pedic mattresses is 10 years. This covers defects in materials and workmanship during normal use, providing repair or replacement if necessary.

2. What does the Tempur-Pedic mattress warranty cover?

The warranty covers physical defects like cracks or splits in the foam and indentations greater than 0.75 inches, which are not caused by improper support or misuse. It also covers issues related to the mattress cover if it has a defect due to materials or workmanship.

3. Does the Tempur-Pedic warranty cover mattress sagging?

Yes, the warranty covers significant sagging or indentations greater than 0.75 inches when the mattress is used with an appropriate foundation. Sagging from improper bed frames or foundations is not covered.

4. Is the Tempur-Pedic warranty transferable if I sell or give away my mattress?

No, the Tempur-Pedic mattress warranty is non-transferable and applies only to the original purchaser. It is valid only if the mattress is purchased from an authorized Tempur-Pedic retailer.

Conclusion

The Tempurpedic mattress warranty gives you peace of mind as a buyer by covering physical flaws, manufacturing defects and indentations over 0.75 inches. Depending on when you bought your mattress, your warranty maybe 10 to 25 years. But it’s important to know the exclusions such as comfort preferences, physical damage and normal wear and tear, which are not covered by the warranty. By following Tempurpedic’s care guidelines and taking care of your mattress, you can keep your warranty valid for the entire coverage period.

Christine Lapp is a full-time graduate student and part-time freelancer for Sleep Junkie. Since she was a little girl on the soccer field, Christine has had a love for sports, and she believes everybody should get up and get moving once a day. Now, she incorporates her love for exercise into her studies, pursuing a degree in exercise physiology. Christine understands that what you do during your waking hours has a direct impact on your night’s sleep. In our better sleep guides, she offers advice for developing healthy daytime habits to nurture a more peaceful slumber.

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