How Long Is The DreamCloud Mattress Warranty?

Overview of DreamCloud Mattresses

Before we get into the warranty details, let’s first take a quick look at the DreamCloud mattress itself. DreamCloud is a luxury hybrid mattress brand that combines comfort, support, and durability through memory foam, latex, and pocketed coils. These mattresses are designed with multiple layers, incorporating high-quality materials like gel memory foam, innerspring coils, and cashmere blend covers.

The main features of the DreamCloud mattress are:

• Hybrid construction: Foam and innerspring technology for support and comfort.
• Luxury comfort layers: Memory foam and quilted cover for pressure relief.
• Durability: Designed to last many years with minimal sagging or wear.
• Cooling technology: Breathable materials to regulate temperature.
• Edge support: Reinforced edges for a larger sleeping surface.

With all that in mind, many consumers expect their DreamCloud mattress to last for years, which brings us to the next important topic: the warranty.

Mattress Warranties

A mattress warranty is a written guarantee from the manufacturer that covers specific defects or issues that may arise over a certain period. While all mattresses have some form of warranty, the length and conditions vary greatly among brands.

Warranties cover manufacturing defects such as:

• Sagging beyond a certain depth: If your mattress sags too much, it can affect your sleep and be considered a defect.
• Indentations: Permanent body impressions or indentations beyond a certain depth.
• Physical flaws: Stitching errors or problems with the mattress cover.
• Faulty coils: In hybrid mattresses like DreamCloud, problems with the coil system.

But warranties don’t cover:

• Normal wear and tear: The gradual softening of the mattress over time.
• Comfort preferences: A warranty doesn’t cover dissatisfaction with the firmness or feel of the mattress.
• Damage caused by misuse: Issues resulting from improper care such as using the wrong bed frame or not using a mattress protector.

Now that we have that covered, let’s get into the specifics of the DreamCloud warranty.

See Also: How to Measure Mattress Sag for Warranty Claims

How Long Is The DreamCloud Mattress Warranty?

The DreamCloud mattress comes with one of the best warranties in the industry—a lifetime warranty. If you own the mattress, DreamCloud will guarantee it against certain defects and repair or replace the mattress if issues arise. Note that the lifetime warranty is subject to certain conditions and is divided into two phases: the full replacement phase and the prorated phase.

Full Replacement Phase

For the first 10 years after you purchase your DreamCloud mattress, the warranty will cover a full replacement of the mattress if it’s found to have a defect covered under the warranty. That means DreamCloud will repair the mattress or replace it with a new one free of charge. You won’t have to pay a dime for the repair or replacement during this phase. It’s a great deal for consumers.

Prorated Phase

After the first 10 years, the warranty goes into the prorated phase. DreamCloud may still offer a replacement or repair during this period but at a prorated cost. That means you’ll have to pay a portion of the replacement or repair cost and the percentage will increase over time.

For example, if your mattress develops a defect in year 15 of ownership, you’ll pay a certain percentage of the cost based on the years of use. DreamCloud will still cover part of the replacement but your share of the cost will be higher than during the first 10 years.

Lifetime Warranty Conditions

The lifetime warranty is subject to the following conditions:

• The mattress must be used on a proper base or foundation.
• Proper care must be taken to avoid stains, damage or misuse.
• The original purchaser must be the one claiming the warranty. The warranty is not transferable.
• The mattress must be in the continental U.S.

Not following these conditions will void the warranty.

What Is The DreamCloud Warranty Covering?

Now that we know how long the warranty is, let’s get into what it actually covers. DreamCloud’s warranty is designed to protect consumers from defects in material or workmanship. Here are some of the key issues covered:

Sagging and Indentations

One of the most common issues with mattresses is sagging or body impressions. Over time, a mattress will start to dip where you sleep, reducing its ability to support your body. DreamCloud’s warranty covers sagging or indentations deeper than 1.5 inches. If your mattress develops an indentation of that magnitude, it may be eligible for a replacement or repair under the warranty.

Coil or Support Layer Failures

Since DreamCloud mattresses are hybrids, they have a layer of coils for added support. If the coils break or don’t function properly, they can compromise the support of the mattress. DreamCloud’s warranty covers any failures in the coil system due to manufacturing defects.

Mattress Cover Defects

DreamCloud mattresses come with a luxurious cashmere-blend cover that adds a soft, plush feel to the bed. The warranty covers defects in the cover, such as faulty stitching or unraveling seams. If the cover has a defect, DreamCloud may repair or replace it, depending on the issue.

Foam Layer Defects

The multiple foam layers in the DreamCloud mattress are for comfort and pressure relief. If these layers break down prematurely or develop cracks, the warranty will cover the repair or replacement of the foam.

Other Material or Workmanship Defects

The DreamCloud warranty covers any other manufacturing defects related to the materials or construction of the mattress. This includes issues with how the layers are bonded or how the mattress is built overall.

DreamCloud Warranty vs Other Brands

To make an informed decision, you need to know how DreamCloud’s warranty compares to those of others. Here’s a comparison of Dreamcloud’s warranty with some popular mattress brands:

What Is Not Covered by the DreamCloud Warranty?

While the DreamCloud warranty is broad, it’s not all-inclusive. Knowing the exclusions is important so you don’t get disappointed or confused if an issue arises. The following are not covered by the DreamCloud warranty:

• Normal Wear and Tear: As with most mattress warranties, normal wear and tear are not covered. Over time, a mattress will soften, and this softening is not a defect. The warranty will only cover indentations or sagging deeper than 1.5 inches.
• Comfort Preferences: Your preferences for firmness, softness, or overall comfort may change over time, but these changes are not defects. If you decide the mattress is too firm or too soft for your liking after the trial period, this is not a warranty issue.
• Damage from Improper Use: DreamCloud’s warranty does not cover damage caused by improper use such as using the mattress without a proper foundation or placing it on an unsupported surface. The mattress should be placed on a solid base to prevent sagging or damage.
• Stains, Burns, or Liquid Damage: The warranty does not cover stains, burns, or damage from liquids. For this reason, we highly recommend using a waterproof mattress protector to protect against spills and accidents.
• Personal Injuries or Allergic Reactions: The warranty does not cover personal injuries or allergic reactions related to the mattress’s use. For example, if someone develops an allergy to the mattress’s materials, this is not a warranty issue.

How to File a DreamCloud Warranty Claim?

If you think your DreamCloud mattress has a defect covered by the warranty, the process is simple. Here’s what to do:

• Contact DreamCloud Customer Service: The first step is to contact DreamCloud’s customer service department. You can do this through their website, via email or by calling their customer support number. Be prepared to provide details about the issue and your original purchase information.
• Provide Proof of Defect: DreamCloud may ask you to provide proof of the defect. This could be photos of the sagging or indentations, pictures of any physical damage or other documentation that shows the problem with the mattress.
• Wait for Evaluation: After you submit your claim, DreamCloud will evaluate the issue to determine if it’s covered under the warranty. Depending on the nature of the claim and the extent of the defect, this may take a few days to a few weeks.
• Repair or Replacement: If your claim is approved, DreamCloud will repair or replace the mattress depending on the defect. In the first 10 years, this will be done at no cost to you. After 10 years, you may need to pay a prorated fee for the replacement.

Additional Info

Warranty vs. Sleep Trial

Don’t confuse the DreamCloud warranty with the company’s sleep trial. DreamCloud offers a 365-night sleep trial so you can try the mattress at home for a full year. If you don’t like the mattress during the trial period, you can return it for a full refund. This is separate from the warranty, which only covers defects in the mattress.

See Also: What Is The DreamCloud Mattress Return Policy?

Mattress Care and Maintenance

To keep your DreamCloud mattress and warranty intact, follow these care and maintenance tips:

• Use a proper base: Always use a solid bed base or foundation.
• Rotate the mattress: Rotate the mattress every few months to prevent uneven wear.
• Use a mattress protector: Protect your mattress from spills, stains and damage with a waterproof mattress protector.
• Clean the mattress cover: Follow DreamCloud’s instructions for cleaning the mattress cover to avoid damaging the materials.

Transferring the Warranty

DreamCloud’s lifetime warranty is only valid for the original purchaser of the mattress. If you sell or give away the mattress, the warranty can’t be transferred to the new owner. Keep this in mind if you plan to pass the mattress on to someone else.

FAQs about Dreamcloud Mattress Warranty

How long does the DreamCloud mattress warranty last?

The DreamCloud mattress comes with a lifetime warranty, covering the mattress for as long as you own it. This ensures that any manufacturing defects or issues with the materials are addressed for the duration of ownership.

What is covered under the DreamCloud mattress lifetime warranty?

The warranty covers defects in materials and workmanship, including indentations greater than 1.5 inches and physical flaws that cause the foam or springs to split or crack, under normal use.

Does the DreamCloud warranty cover normal wear and tear?

No, the warranty does not cover normal wear and tear, changes in comfort preferences, or damage resulting from improper use, such as using the mattress without a proper foundation.

Can I claim the warranty if my DreamCloud mattress is damaged due to a spill or stain?

The warranty does not cover damage from spills, stains, or misuse. To maintain warranty coverage, it’s important to keep the mattress clean and protected from damage.

How do I file a warranty claim for my DreamCloud mattress?

To file a claim, you can contact DreamCloud’s customer support team with your proof of purchase and photos of the defect. They will guide you through the process of evaluating the claim and determining the next steps.

Conclusion

The DreamCloud mattress has a lifetime warranty and is one of the longest in the industry. This warranty is a testament to DreamCloud’s confidence in their product. For the first 10 years, any defects will be fully covered, and after that, it’s prorated, so you’re covered for as long as you own the mattress.

But it’s important to understand the terms of the warranty, what’s covered, and what’s not. Normal wear and tear, personal comfort preferences, and damage from misuse are not covered. However, defects in materials, sagging more than 1.5 inches, and problems with the coil system are. So, if you’re a long-term mattress buyer, DreamCloud is a good choice.

If you buy a DreamCloud mattress, the warranty will give you peace of mind for years. Just remember to follow the care instructions and keep your purchase info handy.