How Long Is The Casper Mattress Warranty

Understanding the Casper Mattress Warranty Duration

Casper mattress customers get complete warranty protection that changes based on how and where they buy. The duration varies between customer types, so you need to know these differences to keep your coverage valid.

Standard 10-year warranty coverage

Casper offers a 10-year limited warranty on all new mattresses bought directly from them or their authorized retailers. Your coverage starts the day you buy and applies to mattresses in the United States (excluding territories) and Canada.

To validate your standard warranty, you must meet these key requirements:

• Purchase from Casper or authorized retailers only
• Maintain original proof of purchase
• Be the original purchaser of the mattress
• Use the mattress for residential purposes

Special cases and exceptions

The standard warranty lasts a decade for most buyers. Trade customers like hotels and commercial establishments get a 3-year limited warranty instead. This shorter period matches how these mattresses get used in business settings.

Only the original buyer can use the warranty – you can’t transfer it to someone else. On top of that, it starts fresh if you upgrade your mattress, with a new term beginning on your upgrade date.

Clearance and final sale warranty terms

Clearance and final sale items come with different terms. These mattresses have a 5-year warranty rather than the usual 10-year coverage. The shorter warranty still keeps the same conditions as standard coverage for manufacturing defects and limitations.

The following table illustrates the warranty duration differences:

Note that mattresses sold “as-is,” “reconditioned,” “used,” or with labels suggesting previous use don’t qualify for standard warranty protection. This rule ensures warranty coverage applies only to new, first-quality mattresses from proper channels.

What the Casper Warranty Actually Covers

The Casper warranty covers specific manufacturing defects and certain types of damage. Clear warranty terms help customers protect their mattress investment by showing the difference between covered and non-covered issues.

Manufacturing defects explained

Manufacturing defects go beyond normal wear and tear. Your warranty will cover defects in materials and workmanship that affect how your mattress works. These problems must show up during proper use and normal handling of the mattress.

Covered damage types

Casper’s warranty protects you against three main types of damage:

• Visible indentations deeper than one inch that proper support didn’t cause
• Physical flaws that make foam material split or crack during normal use
• Manufacturing defects in the mattress cover’s zipper assembly

Your mattress must have proper support and normal usage patterns to qualify for these warranty claims.

Read Also: What Does Mattress Warranties Cover?

Exclusions and limitations

You should know about several key limitations and exclusions in the warranty. Here’s a complete breakdown of what’s covered versus excluded:

Your warranty becomes void under these conditions:

• Removing the mattress tag that proves your purchase
• Using the mattress without proper bed base support
• Buying from unauthorized retailers
• Using the mattress commercially without being a Trade Customer

Normal changes in your mattress, like foam becoming slightly softer over time, don’t count as defects. The warranty won’t cover changes in comfort priorities or firmness that don’t affect the mattress’s pressure-relieving qualities.

Multi-component mattresses have special rules. Casper will replace only the defective component rather than giving you an entirely new mattress system.

Your warranty claim success depends on following the maintenance guidelines and keeping your purchase documents. These steps will give you smooth warranty coverage if a covered defect appears during the warranty period.

Comparing Casper’s Warranty Length to Competitors

Warranty length helps brands stand out in today’s competitive mattress market. Casper provides a standard 10-year limited warranty, while consumers can choose from many coverage options across the industry.

Industry standard warranty periods

Mattress warranties typically last 5 to 20 years. Most quality manufacturers, like Casper, offer the standard 10-year warranty period. The coverage extends beyond a typical mattress’s prime years since most beds maintain their best performance for about 7-8 years.

Common warranty duration patterns show:

• Standard warranties range from 10-20 years
• Entry-level models offering 5-10 years coverage
• Premium brands extending up to 20-25 years
• Select manufacturers providing lifetime warranties

Premium brand warranty offerings

Premium mattress brands want to stand out by offering longer warranty periods. For instance, Nectar gives a lifetime warranty compared to Casper’s 10-year coverage. Nolah and several other manufacturers also back their mattresses with lifetime protection.

Value analysis across brands

Longer warranty periods might seem better, but the real value needs careful thought. Federal law makes all mattress companies provide warranty information before purchase, which helps consumers make informed decisions.

The warranty value depends on several key factors beyond just the duration:

• Coverage Type: Casper covers 100% of repair or replacement costs with non-prorated coverage throughout the warranty period.
• Claim Process: Some brands, including Casper, have optimized their warranty claims to boost customer experience.
• Support Requirements: Most warranties, whatever their length, keep similar requirements for proper mattress support and care.

Warranty length doesn’t always mean better quality or longevity. Many mattresses with lifetime warranties still last about 7-8 years, just like those with shorter coverage periods. The specific terms and conditions matter more than just how long the warranty lasts.

Prorated vs Non-Prorated Coverage Details

The type of warranty coverage you choose will affect your mattress purchase’s long-term value. The difference between prorated and non-prorated warranties plays a vital role in protection plan evaluation.

Understanding Casper’s non-prorated policy

Casper offers a non-prorated warranty that covers all repair or replacement costs for 10 years. This simple approach means you won’t pay more as your mattress gets older. You’ll only need to cover shipping fees for warranty claims.

Cost implications over time

Warranty types have different financial effects:

• Non-prorated warranties (like Casper’s): Cover full replacement costs for the entire warranty period
• Prorated warranties: Coverage drops over time, and customers pay a higher percentage
• Combination warranties: Begin with full coverage and switch to partial coverage later

A prorated warranty might only give you 50% coverage if your mattress becomes defective after 5 years. The coverage could drop to 20% at 8 years. Casper’s non-prorated policy gives you complete coverage at any time you file a claim during the warranty period.

Industry warranty structure comparison

The mattress industry offers three main warranty structures:

Most manufacturers use combination warranties. These start as non-prorated for the original period (usually 5 years) before switching to prorated coverage. This hybrid approach gives strong protection early while reducing the manufacturer’s liability as time passes.

Casper keeps the same non-prorated structure for clearance or final sale items but reduces the warranty to 5 years. This gives consistent coverage terms while adjusting for the lower purchase price. Casper’s warranty structure shows its steadfast dedication to clear customer protection without complex coverage percentage calculations over time.

Warranty Validation Requirements

Your Casper mattress warranty coverage depends on how you support, maintain, and document your purchase. These guidelines will give a clear path to claim warranty benefits when you need them.

Proper mattress support requirements

The right support system forms the backbone of your warranty validity. Every Casper mattress needs a firm, solid surface that supports both the mattress and sleepers. Your support structure must meet these standards:

• A raised frame that supports the entire mattress surface
• Support gaps no larger than 3 inches
• Full support from a matching foundation or adjustable bed base

Your warranty protection becomes void if you use a weak support system or place the mattress on the floor. This rule helps your mattress perform better and prevents wear that could look like manufacturing defects.

Maintenance guidelines

Your warranty coverage stays valid when you follow these care practices:

Your mattress needs constant support from a matching foundation or adjustable bed base with a frame that can handle the combined weight. Business use needs a separate Trade Warranty with different terms.

Documentation needs

The right paperwork is a vital part of warranty validation and claims. You should keep:

1. Proof of Purchase: Original receipt showing when you bought the mattress
2. Defect Evidence: Clear photos that show manufacturing defects
3. Registration Information: Product registration for purchases from authorized retailers

Warranty claims require complete documentation of defects and the original purchase. Casper buyers don’t need to register their products, but other authorized retailer customers should register to activate their warranty.

Good record-keeping throughout your warranty period makes claims easier. Casper might need photos and original proof of purchase to check warranty problems. The company pays shipping costs for warranty returns, but proper documentation remains key to validating your claim.

How to Maintain Valid Warranty Coverage

A well-maintained Casper mattress will give you the best sleep quality and keep your warranty intact. You need to follow specific care guidelines that will protect your warranty and make your mattress last longer.

Essential Mattress Care Practices

Your Casper mattress needs regular attention in several areas. A waterproof mattress protector is vital since any liquid damage or stains will void your warranty coverage. Here’s what you need to do regularly:

• Wash your bedding at least once every two weeks
• Hoover up the mattress surface every six months
• Get rid of bacteria and allergens by deodorizing
• Give your mattress a rotation every 3-6 months

Your mattress needs the right support throughout its life. Place it on a firm, solid-surface bed base that can handle both the mattress and anyone sleeping on it.

Common Mistakes to Avoid

You should know about these mistakes that can instantly void your Casper warranty. Here’s what to watch out for:

Even a tiny spill can cause big problems. Any stain will automatically void your whole warranty, whatever the manufacturing defect might be. That’s why you need proper protection from day one.

Recommended maintenance schedule

Casper offers a complete maintenance timeline to keep your mattress performing well and warranty valid:

Daily/Weekly Tasks:

• Check if your mattress protector is intact
• Keep support lined up properly
• Make sure pets stay in their own beds

Monthly Tasks:

• Look for any damage
• Check your foundation support
• Make sure air can circulate

Bi-Annual Tasks:

• Clean the mattress surface really well
• Give the mattress protector a deep clean
• Check if the support system works properly

Annual Tasks:

• Record your mattress condition
• Go through warranty requirements
• Get a full picture of mattress performance

Keep records of your maintenance work, especially if you might need to file a warranty claim. Photos and maintenance records will help support your warranty claims by showing you took good care of the mattress.

Let your mattress breathe every few months. Open your windows on dry, sunny days. This helps stop moisture from building up and keeps your mattress structurally sound.

These maintenance guidelines work best when you avoid common myths about mattress care. For example, while rotation helps, you shouldn’t flip a Casper mattress unless the manufacturer says so. You should also never jump on the bed as it can damage both your mattress and its base.

Filing a Warranty Claim: A Step-by-Step Guide

Filing a warranty claim needs attention to detail and proper documentation. Casper has a 10-year old process that helps customers get their warranty claims handled quickly and fairly.

Required Documentation

A successful warranty claim starts with the right documentation. You’ll need two main types of proof:

Casper has a specific way to measure mattress sagging. You’ll need to stretch a string across the mattress surface and show that any dips are deeper than one inch.

Step-by-step claim process

The warranty claim follows these steps:

1. First Contact: Reach out to Casper’s Quality Assurance team with your order details and describe the issue
2. Evidence Submission: Send all required photos and documents to support@casper.com.
3. Evaluation Period: The team reviews your claim and evidence
4. Resolution Decision: Casper decides whether to repair or replace your mattress
5. Shipping Arrangements: Approved claims get free product return shipping

You can choose to upgrade your mattress during a warranty claim. This means paying the price difference between your original purchase and the upgrade, plus any extra system pieces needed.

Timeline expectations

Your warranty claim goes through these phases:

• First Review: Quality experts check your claim right after you submit it
• Processing Period: They evaluate your evidence and documentation
• Resolution Communication: You’ll hear about the decision and next steps
• Product Return: We arrange pickup of your defective mattress
• Replacement Delivery: Your new or repaired mattress ships

Casper covers all shipping costs for approved warranty claims. Your replacement or repaired mattress will keep the original warranty terms, which will continue from your first purchase date.

The 100-night trial pauses if you make a warranty claim during this period. It starts again when your new mattress arrives. This way, you get your full trial period no matter what.

Important Considerations:

• Casper has the final say on warranty approval
• Replacement products might look slightly different from original items
• Canadian Territory deliveries work only if your first purchase shipped there.
• Upgrade purchases start fresh warranty terms.

The warranty claim process balances fairness and speed with proper documentation needs. Casper makes things easier for customers while thoroughly evaluating each claim. Full value protection applies throughout the warranty period, so the timing of your claim doesn’t affect your coverage.

Warranty vs Trial Period: Key Differences

Casper’s warranty coverage protects against manufacturing defects, and the trial period ensures customers’ satisfaction with their purchase. These two protections work together but have different rules.

100-night trial explained

Casper gives customers a 100-night trial period to test their new mattress at home. Here’s what the trial offers:

• The trial starts when your mattress arrives
• You need to sleep on it for at least 30 nights
• Returns are free after the first 30 nights
• You get all your money back if you return it

The company knows it takes time to get used to a new mattress. That’s why they ask customers to sleep on it for at least 30 nights before asking for a return. This gives your body enough time to adjust to the new sleep surface.

When to use which protection

Knowing whether to use the warranty or trial period helps you get the most from your coverage:

The trial period lets you return for any reason. Warranty claims need proof of manufacturing defects, but trial period returns don’t require any explanation – even if it’s uncomfortable.

Coverage overlap considerations

You’re protected by both warranty and trial period for the first 100 nights. Here’s how this dual coverage works:

First 30 Days:

• The trial period is active, but you can’t return yet
• Warranty covers manufacturing defects
• Any defects found during this time go through the warranty process

Days 31-100:

• You can now return through the trial period
• Warranty protection stays active
• You can choose between a warranty claim or a trial return

Casper pauses your trial period if you make a warranty claim. The trial starts again when your replacement mattress arrives. This ensures you get your full testing time.

If you bought a bundle with both mattress and bed frame, the trial covers everything. You can return the whole bundle within the longest trial period of any product in it.

Key Differences in Process:

The trial period and warranty work differently:

1. Documentation Requirements
   • Trial returns need no defect-proof
   • Warranty claims must show specific defects
2. Return Options
   • The trial period gives full refunds
   • Warranty usually means repair or replacement
3. Timeline Flexibility
   • The trial period lasts 100 nights
   • Warranty runs for 10 years

Before choosing between warranty and trial period protection, think about the following:

• What’s wrong (comfort vs. defect)
• Where you are in the coverage timeline
• What you want (money back vs. replacement)
• What proof do you have
• Future protection needs

Keep good records during both coverage periods. Trial returns don’t need proof of defect, but having records helps if you need warranty coverage later.

Casper is dedicated to customer satisfaction through both types of protection. The trial period makes returns easy, while the warranty protects against defects for years.

During the overlap period, check if your concerns come from personal comfort or possible defects. This helps you pick the right protection. The trial period makes returns easier, but warranty claims protect you longer against manufacturing problems.

FAQs 

How long is the warranty period for a Casper mattress?

Casper mattresses come with a 10-year limited warranty, which covers manufacturing defects and certain issues with materials or workmanship under normal use.

What does the Casper mattress warranty cover?

The warranty covers defects such as visible indentations greater than 1 inch (not caused by improper use), cracks or splits in the foam, and manufacturing flaws in the zipper of the cover. It does not cover damage from misuse, neglect, or normal wear and tear.

What happens if I file a warranty claim for my Casper mattress?

If your claim is approved, Casper will repair or replace your mattress at no extra cost. The warranty applies to the original purchaser and is not transferable.

Does the warranty cover a sagging mattress?

Yes, the warranty covers sagging or body indentations greater than 1 inch. However, the mattress must be used on a proper foundation or bed frame to qualify for this coverage.

How do I make a warranty claim for my Casper mattress?

To file a warranty claim, contact Casper’s customer service with proof of purchase, details about the defect, and photos of the issue. The team will guide you through the claims process to determine if your mattress qualifies for repair or replacement.

Is the Casper mattress warranty transferable?

No, the warranty is only valid for the original purchaser who bought the mattress directly from Casper or an authorized retailer. It is not transferable to subsequent owners.

Does the warranty cover all Casper mattress models?

Yes, the 10-year limited warranty applies to all Casper mattress models, including the Original, Nova, and Wave Hybrid. However, coverage terms remain subject to the conditions outlined in their warranty policy.

Conclusion

Protecting your mattress investment starts with understanding Casper’s warranty terms. Casper provides a 10-year non-prorated coverage that offers complete protection against manufacturing defects. Your warranty stays valid when you maintain and document everything properly.

Clear guidelines help customers understand covered problems, support requirements, and maintenance practices. Casper shows its steadfast dedication to customer satisfaction and product quality through a simple claim process and full coverage throughout the warranty period.

The difference between warranty protection and the 100-night trial period provides customers multiple ways to address their concerns. Smart mattress owners can maximize their protection by keeping proper records, following care guidelines, and knowing their coverage rights.

Your warranty protection delivers great long-term value with minimal effort. Sleep quality and warranty protection last for years when you meet the support requirements and follow proper care practices.