How Long Is The Awara Mattress Warranty
When investing in a new mattress, understanding the warranty is as crucial as the comfort it offers. A warranty not only protects your investment but also gives you peace of mind, knowing that the company stands behind the quality of its products. For those considering purchasing an Awara mattress, the warranty terms are essential to grasp fully. One of the biggest questions consumers have is, “How long is the Awara mattress warranty?” This post will go over the warranty details, what it covers and what you need to know to keep your mattress protected for life.
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Awara Mattress Warranty Overview
Awara mattresses come with a limited lifetime warranty that starts from the date of purchase. This warranty is to protect the original purchaser from manufacturing defects and certain flaws in the mattress. Understanding the details of this warranty will help you make an informed decision and avoid the pitfalls.
Warranty Duration
The Awara mattress warranty is a “limited lifetime warranty.” This means it’s as long as you own the mattress provided you meet the warranty conditions. However, certain terms and conditions apply over time.
- Initial Coverage: Upon purchase the warranty covers manufacturing defects, flaws in foam material and indentations greater than 1.5 inches, provided these are not caused by misuse. If you experience any of these issues within the warranty period, you may be entitled to a replacement or repair.
- Duration After Purchase: For the first 10 years, Awara will cover 100% of any warranty claims. This means a free replacement if the mattress has defects or indentations that meet the warranty criteria.
- Post-Ten Year Coverage: After the first 10 years, the warranty changes from full replacement to repair or replacement. Awara will cover the cost of repairs or replacement but a $50 transportation fee will apply. If the mattress is found to have manufacturing defects, the shipping fee will be waived.
Read Also: Is the Awara Mattress Made in the USA?
Warranty Coverage Areas
The Awara warranty covers several key areas that consumers need to know. This covers manufacturing defects, flaws in materials and specific issues with the mattress.
1. Manufacturing Defects
The warranty covers manufacturing defects, which can include:
- Faulty seams or stitching: If the stitching on your mattress is coming apart or not properly finished, this may be covered under the warranty.
- Material defects: This means defects that come from the materials used to make the mattress, the foam or other components.
If you find any manufacturing defects please document the issue and contact Awara to find out how to proceed with a claim.
2. Flaws in Foam Material
Awara mattresses are made with high-quality foam materials. However, if you experience any flaws in the foam itself, such as crumbling or unusual wear, these are covered under the warranty. Please note these flaws must be avoided by misuse or improper care of the mattress.
3. Indentations Greater Than 1.5 Inches
One of the biggest concerns for mattress owners is the development of indentations over time. The Awara warranty covers indentations greater than 1.5 inches as long as they’re not caused by misuse. This means if your mattress starts to sag significantly, you may be eligible for a warranty claim.
Warranty Exclusions
While the Awara mattress warranty is comprehensive, there are some exclusions you should be aware of. Knowing these exclusions will help you avoid common mistakes that can void your warranty.
1. Damage from Improper Handling or Misuse
Any damage caused by improper handling or misuse of the mattress is not covered under the warranty. This includes:
- Using the mattress without a proper foundation or bed base: You must use a suitable bed frame or foundation to support the mattress. Failure to do so will void your warranty.
- Physical abuse: Damage caused by cuts, tears or other forms of abuse is not covered.
2. Environmental Factors
Environmental factors can also void the warranty. For example, exposure to extreme temperatures, humidity or moisture can cause damage that’s not covered.
3. Normal Wear and Tear
Normal wear and tear that occurs over time is not covered by the warranty. This includes the natural aging of materials and any slight changes in firmness or comfort that may happen as you use the mattress.
4. Moving outside of the Contiguous U.S., Hawaii or Alaska
The warranty is void if you move the mattress outside of the contiguous United States, Hawaii or Alaska. This means if you move to another country or even to certain U.S. territories, you will no longer be eligible for warranty claims.
How to Avoid Warranty Voids
To keep your Awara mattress warranty valid for the entire duration:
- Use a Proper Foundation: Always use the mattress on a suitable bed frame. This is important to maintain the integrity of the mattress and to ensure any claims are honored.
- Handle with Care: Be gentle when moving or handling the mattress. Don’t drag or drop it as this can cause damage not covered by the warranty.
- Maintain a Suitable Environment: Keep the mattress in a climate-controlled environment to avoid damage from moisture or temperature fluctuations.
- Report Issues Early: If you notice any defects or issues with your mattress, contact Awara as soon as possible. Early action will help with the warranty claim process.
Read Also: What Are Common Awara Mattress Complaints
How to Claim Warranty?
If you have an issue covered under the Awara mattress warranty you need to follow the correct process to get your claim processed. Here’s a simple step-by-step guide to making a warranty claim:
Step 1: Document the Issue
Before you contact Awara, document the issue. This may include:
- Taking photos of the defect
- Noting the purchase date and the retailer you bought the mattress from
- Keeping any relevant paperwork, such as receipts and warranty documents
Step 2: Contact Customer Service
Contact Awara’s customer service team. You can find their contact info on their website. Be prepared to provide them with:
- Your name and contact info
- Details about the mattress and purchase
- Description of the issue and any supporting documentation
Step 3: Follow Instructions
Once you’ve contacted customer service, follow their instructions. They may ask for more info, schedule an inspection or guide you through the process of returning the mattress if needed.
Step 4: Shipping and Replacement
If your claim is approved, Awara will provide instructions on how to return the mattress for replacement or repair. Remember if it’s within 10 years of purchase, this will be free of charge. After 10 years, you will need to pay the shipping fee.
Read Also: What Is the Awara Mattress Return Policy?
FAQs
1. How long is the Awara mattress warranty?
The Awara mattress comes with a 10-year limited warranty. This warranty covers any defects in materials and workmanship during this period, ensuring that your investment is protected for many years.
2. What does the Awara mattress warranty cover?
The warranty covers defects such as sagging greater than 1 inch, physical flaws in the mattress cover, and any manufacturing defects. It does not cover normal wear and tear, damage caused by misuse, or damage due to improper support.
3. How do I make a warranty claim for my Awara mattress?
To make a warranty claim, you should contact Awara’s customer service through their website or by phone. You will need to provide proof of purchase and details about the issue with the mattress. They may also request photos to assess the defect.
4. Are there any requirements for maintaining the warranty?
Yes, to maintain the warranty, it is recommended that you use a proper bed frame or foundation that provides adequate support for the mattress. Additionally, regular care and maintenance, such as using a mattress protector, can help prolong the life of your mattress and keep the warranty valid.
5. Is the warranty transferable if I sell the mattress?
The Awara mattress warranty is non-transferable, meaning it only applies to the original purchaser. If you sell or give away the mattress, the new owner will not be able to use the warranty.
Conclusion
The Awara mattress warranty offers valuable protection for consumers, covering a range of manufacturing defects and material flaws. Understanding the specifics of the warranty, including what is covered and what exclusions exist, can help you navigate any potential issues with your mattress. By following the guidelines for maintaining your warranty and promptly addressing any concerns, you can ensure that your investment in a quality mattress is protected for years to come.
In conclusion, the limited lifetime warranty on Awara mattresses provides customers with assurance and security regarding their purchase. As long as you adhere to the guidelines and avoid the exclusions outlined in the warranty policy, you can enjoy the comfort and support of your Awara mattress with confidence.
