What Is The DreamCloud Mattress Return Policy?

Buying a new mattress is a significant investment in your sleep and overall health. You want to get it right when you buy one, especially if you’re looking for the perfect balance of comfort and support. DreamCloud’s luxury hybrid mattresses have a great reputation in the industry for a top-notch sleep experience at a great price. But choosing the right mattress isn’t always easy. What feels good to one person won’t feel good to another.
In order to ensure customer happiness, DreamCloud has one of the most generous return policies in the mattress industry. With a 365-night sleep trial, DreamCloud gives customers plenty of time to decide if the mattress is right for them. This guide covers everything you need to know about DreamCloud mattress return policy, including how to start a return, eligibility requirements, and what happens to returned mattresses.
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Overview of DreamCloud Return Policy
DreamCloud’s return policy is structured around its 365-night trial, designed to offer customers peace of mind. This policy means that once you purchase a DreamCloud mattress, you have a full year to sleep on it and determine whether it meets your needs. If, for any reason, you are not satisfied with your mattress within that time frame, you can initiate a return and receive a full refund.
Key Features of the Return Policy:
- 365-Night Trial: The trial starts the day your mattress is delivered. You have a full year to try the mattress and decide if it’s for you.
- 30-Night Break-In: Before you can start a return, you must sleep on the mattress for at least 30 nights. This allows your body to adjust to the mattress so you can give it a fair shot.
- Full Refund: If you decide to return the mattress after the 30-night break-in but within the 365-night trial, you’ll get a full refund.
- Free Returns: DreamCloud will pick up the mattress for free.
DreamCloud’s 365-night trial is one of the longest in the industry, so you have plenty of time to try the product and make a decision.
How to Return a DreamCloud Mattress
Returning a DreamCloud mattress is easy, and we’ve made it as hassle-free as possible. Here’s a step-by-step guide to returning your mattress.
Step 1: Make Sure You’ve Completed the 30-Night Break-In
DreamCloud requires customers to sleep on the mattress for at least 30 nights before they can start a return. This is called the “break-in” period. Your body needs time to adjust to the feel of the mattress. Many customers find it takes some time to get used to a new mattress, so DreamCloud asks you to give it a fair shot before you decide to return it.
Step 2: Contact DreamCloud Customer Service
Once you’ve slept on the mattress for at least 30 nights and decided it’s not for you, the next step is to contact DreamCloud’s customer service team. You can reach out through their website, email, or phone. Provide your order details and let them know you want to return the mattress.
Step 3: Pick-Up
After your return request has been processed, DreamCloud will send a team to pick up the mattress from your home. Unlike some mattress companies, DreamCloud doesn’t require you to repackage the mattress. They will handle the pick-up process, so it’s as easy as possible for you.
Step 4: Get Your Refund
Once the mattress is picked up, DreamCloud will process your refund. Refunds are typically issued using the original payment method within a few business days.
Return Eligibility
To make the return process smooth and easy, DreamCloud has some eligibility criteria. Here are the key factors that will determine if your mattress is eligible to be returned:
- 30-Night Break-In: As mentioned above, you must sleep on the mattress for at least 30 nights before you can start a return.
- Mattress Condition: The mattress must be in good condition with normal wear and tear. Any damage caused by misuse, such as stains, mold, or structural damage from an incorrect foundation, will void your ability to return the mattress.
- Clean Mattress: The mattress doesn’t need to be in its original packaging, but it must be clean and free of damage.
- Location: DreamCloud only accepts returns from customers in the contiguous United States. If your mattress was shipped outside of this region, it’s not eligible for return.
- Unopened Mattress: You must return an unopened mattress within 90 days of delivery. Mattresses that are compressed for too long may not expand properly.
What Happens to a Returned DreamCloud Mattress?
Unlike some companies that resell returned mattresses, DreamCloud does things differently. Instead of refurbishing and reselling used mattresses, DreamCloud donates returned mattresses to local charities or non-profit organizations if they are in good condition. This way, mattresses get put to good use and help those in need.
If the mattress can’t be donated due to excessive wear or damage, DreamCloud will recycle the materials in an environmentally friendly way.
White Glove Delivery and Returns
DreamCloud offers White Glove Delivery for customers who want their mattresses set up for them. This service is $199 and includes delivery, setup, and removal of your old mattress.
However, if you paid for White Glove Delivery and then decided to return your mattress, the $199 fee is non-refundable. The return policy only covers the mattress itself, not any additional services.
Canceling an Order or Returning an Unopened Mattress
If you change your mind before the mattress is delivered, you can cancel your order for a full refund. Once the mattress has shipped, you’ll need to wait for it to arrive and then start the return process above.
For unopened mattresses, DreamCloud allows returns within 90 days of delivery. After 90 days, keeping the mattress in its compressed packaging is considered misuse, which may void the warranty and return policy. This is because mattresses that are compressed for too long may not expand properly once opened.
DreamCloud Mattress Exchange Policy
DreamCloud does not offer a direct mattress exchange. If you find a different DreamCloud mattress model would be better for you, you’ll need to return the original mattress and place a new order. The exchange process requires two separate transactions: one for the return and one for the new mattress.
FAQs about DreamCloud Mattress Return Policy
Can I Return My Mattress If I Live in Alaska or Hawaii?
No, DreamCloud only accepts returns from customers in the contiguous United States. If you live in Alaska, Hawaii, or another U.S. territory, your mattress is not eligible for return.
Will I Be Charged a Restocking Fee?
No, DreamCloud does not charge restocking fees. You will get a full refund for the mattress minus any non-refundable services like White Glove Delivery.
What If I’ve Damaged the Mattress?
Your return request may be declined if your mattress has been damaged due to misuse or neglect (e.g., used on an unsupportive bed frame). DreamCloud requires the mattress to be in good condition with only normal wear and tear.
Can I Return a Mattress I Bought as Part of a Bundle?
If you bought your DreamCloud mattress as part of a bundle, you can still return it it. However, any non-mattress items in the bundle (e.g., bedding or accessories) may not be returnable unless they are defective.
How Long to Get My Refund?
Once your mattress is picked up, DreamCloud will process the refund within a few business days. The refund will be issued using the original payment method used at the time of purchase.
Conclusion: Dream Cloud’s Customer Friendly Return Policy
DreamCloud’s return policy is unique in the mattress industry, with a 365-night trial and no-hassle return process. Whether you need time to get used to the mattress or decide it’s not for you, DreamCloud gives you plenty of flexibility to return your mattress with no penalties or hidden fees. The company’s commitment to customer satisfaction is clear, as is its free return service, clear eligibility criteria, and eco-friendly disposal of returned mattresses. You can buy with confidence, knowing if the mattress doesn’t work for you, you can get your money back.
Not sure if you should buy a DreamCloud mattress? The 365-night trial should give you peace of mind. With a simple return policy and great customer service, DreamCloud will make your mattress buying experience as smooth as your sleep.