Are Casper Mattresses Sold In Stores
Shopping for a mattress used to mean spending hours bouncing between different stores, but Casper changed that narrative by pioneering the bed-in-a-box concept. While Casper started as an online-only retailer, many shoppers wonder: are Casper mattresses sold in stores?
The answer is yes – Casper mattresses are now available through multiple retail channels, including dedicated Casper Sleep Shops, major department stores, and specialty mattress retailers across the United States. This expansion gives shoppers the flexibility to experience Casper products firsthand before making their purchase.
This comprehensive article will explore where to find Casper mattresses in stores, what to expect during your shopping experience, and how to locate the nearest retailer carrying these popular sleep products.
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Understanding Casper’s Retail Presence
Since launching in 2014, Casper has undergone a remarkable transformation in its retail strategy. What began as a pioneering online mattress company has evolved into a comprehensive sleep retailer with a significant brick-and-mortar presence.
Evolution from online-only to omnichannel
Casper’s journey from digital-only to omnichannel retail began with its first permanent store opening in New York City. The company’s retail expansion accelerated rapidly, driven by strong performance in test markets where temporary locations generated impressive revenues of more than $1,500 per square foot. This success led to an ambitious expansion plan, with the company initially targeting 200 store locations across North America.
Types of Casper retail locations
Today, Casper maintains several distinct retail channels:
- Dedicated Sleep Shops: Featuring private testing spaces and commission-free sleep specialists
- Department Store Partnerships: Including Nordstrom and Target
- Warehouse Clubs: Presence in Costco
- Specialty Retailers: Partnerships with Raymour & Flanigan and Mattress Warehouse
The company’s retail footprint has grown to include 66 branded stores, complemented by an extensive network of over 25 retail partners. These locations offer various services, including private shopping appointments and the ability to test products in person.
Geographic availability across the US
Casper’s retail presence spans major markets throughout the United States, with a particular concentration in urban areas. The company has strategically positioned its stores across different regions, maintaining what they describe as a “relatively small fleet” considering the number of large to midsize cities in the country.
The brand’s expansion strategy focuses on responsible growth, carefully selecting locations based on market demand and customer behavior. This approach has proven successful, as Casper has seen strong financial performance, with their strategic retail presence contributing to a total net revenue of $474 million in fiscal 2020.
Through its partnership network, Casper has significantly expanded its reach beyond its owned retail locations. These partnerships have allowed the brand to maintain hundreds of points of presence across markets nationwide, making its products more accessible to customers who prefer to try before they buy.
Major Retail Partners Carrying Casper
Casper has established strong partnerships with leading retailers nationwide, making their products more accessible than ever to in-store shoppers. The company’s strategic expansion includes partnerships with two of the top five and five of the top 10 mattress retailers in the country.
Department store partnerships
One of Casper’s most significant retail partnerships is with Bed Bath & Beyond, where they’ve opened their first branded shop-in-shop experience. The partnership includes availability through the retailer’s website, mobile app, and select physical locations, with plans for continued expansion. Customers can take advantage of convenient services like Buy Online & Pickup in Store options.
Specialty mattress retailers
Casper has significantly expanded its presence in specialized sleep retailers. The brand partnered with Mattress Warehouse, bringing its products to over 60 store locations. This partnership includes their complete line of mattresses and pillows, available both in-store and through Mattress Warehouse’s online platform. The wholesale channel has shown impressive growth, with wholesale sales increasing by over 50% in recent quarters.
Warehouse club availability
Costco carries an extensive selection of Casper products, including their popular Cooling Select models. These offerings include:
- The 12″ Memory Foam Mattress, rated 4.5 out of 5 stars based on 10,450 reviews
- The Cooling Select 12″ Hybrid Medium Firm Mattress earned 4.4 out of 5 stars from 3,189 reviews
The company’s partnership with Sam’s Club further extends its warehouse club presence, offering members exclusive access to Casper’s sleep products. These retail partnerships have proven successful, with wholesale now accounting for more than a quarter of the company’s total sales.
Through these strategic partnerships, Casper continues to expand its retail footprint while maintaining its commitment to product quality and customer service. The company is “relentlessly focused on delivering a broader range of sleep solutions to consumers across the U.S. and Canada,” as stated by their chief commercial officer.
What to Expect at Casper Sleep Shops
Stepping into a Casper Sleep Shop offers a distinctly different mattress shopping experience that combines comfort with convenience. These innovative retail spaces are designed to make mattress testing feel less like a chore and more like a relaxing retreat.
Available services and amenities
Casper Sleep Shops feature various unique services designed to enhance the shopping experience. Customers can take advantage of:
- Complimentary nap appointments (30, 45, or 60 minutes) with sleep provisions kits
- Private testing spaces for mattress trials
- Interactive Pillow Lab for testing pillow comfort
- Snooze Bar consultation area for personalized guidance
- Bedroom DeZzzign Center for visual setup planning
Working with sleep specialists
At the heart of the Casper retail experience are the commission-free Sleep Specialists who provide unbiased guidance. These experts are thoroughly trained to educate customers about product features and help address specific sleep challenges. Unlike traditional mattress stores, the environment maintains a no-pressure approach, allowing customers to make informed decisions at their own pace.
Trial and testing process
The testing process at Casper Sleep Shops is thoughtfully designed to ensure customers find their perfect match. When visiting for a nap appointment, customers receive a Sleep Provisions Kit complete with essential items like eye masks and aromatherapy oils to enhance the testing experience.
For those who make a purchase, Casper offers a comprehensive trial period. The company believes it takes time for the body to adjust to a new mattress, which is why they provide a 100-night trial starting from the delivery date. During this period, customers must keep the mattress for at least 30 nights to allow proper adjustment before deciding whether to keep or return it. If the mattress isn’t the right fit, Casper arranges free pickup and provides a full refund.
The in-store experience extends beyond just testing mattresses. Customers can explore the entire range of Casper products, including sheets and pillows, in a comfortable, engaging environment. For added convenience, shoppers can either walk out with their purchase the same day or arrange for home delivery.
In-Store Shopping Experience Benefits
While online mattress shopping offers convenience, the in-store experience provides unique advantages for those seeking their perfect sleep solution. The ability to physically test and compare different mattress options has become a crucial part of many shoppers’ decision-making process, with studies showing that 92% of buyers prefer testing mattresses in-store before making a purchase.
Physical testing opportunities
The in-store experience allows customers to evaluate their options in a comfortable, no-pressure environment thoroughly. Shoppers can test multiple mattress styles side-by-side, comparing different features and comfort levels to find their ideal match. This hands-on approach is particularly valuable since mattress comfort is highly subjective, and what works for one person may not suit another.
Key benefits of in-store testing include:
- Immediate feedback on comfort and support levels
- Ability to compare different mattress models simultaneously
- Opportunity to test cooling technology and pressure point relief
- Real-time assessment of motion transfer and edge support
Expert guidance available
One of the most significant advantages of shopping in-store is access to knowledgeable sleep specialists. These experts provide personalized assistance without the pressure of commission-based sales tactics. They can:
- Help identify the best mattress based on individual sleep preferences
- Explain technical features and benefits
- Offer insights about different mattress materials and construction
- Guide customers through the selection process based on specific needs
Immediate purchase and delivery options
The in-store shopping experience eliminates the waiting period typically associated with online purchases. Customers can walk out with their new mattress the same day, significantly reducing the time between purchase and better sleep. For those preferring home delivery, Casper offers various options, including White Glove delivery service with in-home setup.
The physical retail experience also provides immediate solutions for those seeking to improve their sleep quality. Rather than waiting several days for shipping, customers can address their sleep needs promptly, with many stores offering next-day delivery services. This immediate availability, expert guidance, and the ability to test products thoroughly create a comprehensive shopping experience that helps ensure customer satisfaction with their purchase.
Finding the Nearest Casper Retailer
Locating a nearby Casper retailer has become increasingly convenient as the company continues to expand its physical presence across the United States. With 76 store locations nationwide, shoppers have multiple options for experiencing Casper products in person.
Using Casper’s store locator
Finding a Casper retail location using the company’s online store locator tool is straightforward. Customers can search by:
- ZIP code or city name
- Current location services
- State-wide browsing options
- Partner store filtering
- Specific product availability
The store locator provides comprehensive details about each location, including operating hours, contact information, and available services. Most Casper Sleep Shops operate extended hours, typically 10:00 AM to 8:00 PM on weekdays and slightly modified hours on weekends.
Checking store inventory
Before visiting a store, shoppers can verify product availability through several channels. The E-Zzz Pickup service allows customers to confirm stock levels and reserve items for in-store collection. While the original foam collection (Casper and Wave models) is available for trial at all locations, hybrid mattresses are showcased only at select stores.
To check inventory, customers can:
- Call their local Sleep Shop directly
- Use the online inventory checker
- Contact a sleep specialist for real-time updates
Making appointments for store visits
While walk-ins are always welcome at Casper retail locations, scheduling an appointment can enhance the shopping experience. The company offers specialized Nap Appointments that provide a more personalized shopping experience.
These appointments give customers dedicated time with a sleep specialist in a private, pressure-free environment. During the visit, shoppers can try products in a designated area and receive expert guidance on finding their ideal sleep setup.
For those preferring a scheduled visit, appointments can be made through:
- Casper’s website booking system
- Direct phone contact with local stores
- The store locator portal
The company’s commission-free sleep specialists are available during all store hours to assist both appointment and walk-in customers. This flexibility in scheduling options ensures that shoppers can visit at their convenience while still receiving the full benefit of Casper’s customer service experience.
Many locations offer same-day pickup through the E-Zzz service for those seeking immediate purchase options. This service bridges the gap between online convenience and traditional retail, allowing customers to confirm availability, place their orders, and schedule a pickup time that works best for them.
FAQs
1. Are Casper mattresses available in physical stores?
Yes, Casper mattresses are available in select retail stores across the United States. You can find them in Casper Sleep Shops, partner retailers like Target, and other authorized outlets. Check Casper’s store locator on their website to find a store near you.
2. Can I try a Casper mattress before purchasing it in a store?
Absolutely! Many Casper Sleep Shops and partner retailers allow customers to try out their mattresses in-store. This allows customers to experience the comfort and support firsthand before making a purchase.
3. Do stores carry the full range of Casper mattress models?
Most stores offer a selection of popular Casper mattress models, such as the Original, Wave Hybrid, and Nova Hybrid. However, availability may vary by location, so it’s best to call ahead or check online for specific models.
4. Are in-store Casper mattresses priced the same as online?
Yes, Casper mattresses sold in stores are typically priced the same as they are online. However, stores may occasionally offer exclusive promotions or discounts, so it’s worth checking both options.
5. What happens if I buy a Casper mattress in-store and want to return it?
Casper offers a 100-night trial for mattresses, even for those purchased in-store. If you’re not satisfied, you can initiate a return through Casper’s customer support. Be sure to confirm the return policy with the store at the time of purchase.
Conclusion
Casper’s retail transformation has made premium mattress shopping more accessible than ever before. Through strategic partnerships with major retailers and the establishment of dedicated Sleep Shops, customers now enjoy multiple ways to experience Casper products firsthand. The company’s extensive network of 66 branded stores and partnerships with over 25 retailers ensures shoppers can find their perfect mattress locally.
The combination of commission-free sleep specialists, private testing spaces, and comprehensive trial periods demonstrates Casper’s commitment to customer satisfaction. Their retail locations offer a pressure-free environment where shoppers can take their time testing different mattress options while receiving expert guidance.
Whether visiting a dedicated Sleep Shop, department store, or specialty retailer, customers benefit from Casper’s consistent focus on quality and service. The convenient store locator tool, flexible appointment options, and same-day pickup services make the path to better sleep straightforward and stress-free.
